Telehealth and patient satisfaction: a systematic review and narrative analysis

• Published in: BMJ open Vol. 7; no. 8; p. e016242
• Main Authors: Kruse, Clemens Scott, Krowski, Nicole, Rodriguez, Blanca, Tran, Lan, Vela, Jackeline, Brooks, Matthew
• Format: Journal Article
• Language: English
• Published: England British Medical Journal Publishing Group 01.08.2017; BMJ Publishing Group LTD; BMJ Publishing Group
• Subjects: access; Data collection; Dictionaries; Efficiency; Evidence-based medicine; Health care industry; Health care policy; home telehealth; Humans; Information sources; Intervention; Medicaid; patient quality; Patient Satisfaction; Patient-Centred Medicine; quality; Rural areas; Subject heading schemes; Systematic review; telecommunications; telehealth; Telemedicine; United States > US; patient satisfaction; patient quality; telemedicine; access; home telehealth; telehealth; quality; telecommunications

BackgroundThe use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.ObjectiveThe objective...