Telehealth and patient satisfaction: a systematic review and narrative analysis
BackgroundThe use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.ObjectiveThe objective...
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| Published in | BMJ open Vol. 7; no. 8; p. e016242 |
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| Main Authors | , , , , , |
| Format | Journal Article |
| Language | English |
| Published |
England
British Medical Journal Publishing Group
01.08.2017
BMJ Publishing Group LTD BMJ Publishing Group |
| Subjects | |
| Online Access | Get full text |
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| Abstract | BackgroundThe use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.ObjectiveThe objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency.MethodsBoolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE.Results2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences.ConclusionThis review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems. |
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| AbstractList | Background The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.Objective The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency.Methods Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE.Results 2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences.Conclusion This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems. BackgroundThe use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.ObjectiveThe objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency.MethodsBoolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE.Results2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences.ConclusionThis review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems. The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations. The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency. Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE. 2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences. This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems. The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.BACKGROUNDThe use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations.The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency.OBJECTIVEThe objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency.Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE.METHODSBoolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE.2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences.RESULTS2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences.This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems.CONCLUSIONThis review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems. |
| Author | Kruse, Clemens Scott Rodriguez, Blanca Krowski, Nicole Tran, Lan Brooks, Matthew Vela, Jackeline |
| AuthorAffiliation | Texas State University , San Marcos , Texas , USA |
| AuthorAffiliation_xml | – name: Texas State University , San Marcos , Texas , USA |
| Author_xml | – sequence: 1 givenname: Clemens Scott orcidid: 0000-0002-7636-1086 surname: Kruse fullname: Kruse, Clemens Scott organization: Texas State University, San Marcos, Texas, USA – sequence: 2 givenname: Nicole surname: Krowski fullname: Krowski, Nicole organization: Texas State University, San Marcos, Texas, USA – sequence: 3 givenname: Blanca surname: Rodriguez fullname: Rodriguez, Blanca organization: Texas State University, San Marcos, Texas, USA – sequence: 4 givenname: Lan surname: Tran fullname: Tran, Lan organization: Texas State University, San Marcos, Texas, USA – sequence: 5 givenname: Jackeline surname: Vela fullname: Vela, Jackeline organization: Texas State University, San Marcos, Texas, USA – sequence: 6 givenname: Matthew surname: Brooks fullname: Brooks, Matthew organization: Texas State University, San Marcos, Texas, USA |
| BackLink | https://www.ncbi.nlm.nih.gov/pubmed/28775188$$D View this record in MEDLINE/PubMed |
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publication-title: BMC Med Inform Decis Mak doi: 10.1186/1472-6947-10-48 – volume: 52 start-page: 361 year: 2015 ident: R20 article-title: Effects of physical therapy delivery via home video telerehabilitation on functional and health-related quality of life outcomes publication-title: J Rehabil Res Dev doi: 10.1682/JRRD.2014.10.0239 – volume: 12 start-page: 128 year: 2006 ident: R2 article-title: Home telehealth improves clinical outcomes at lower cost for home healthcare publication-title: Telemed J E Health doi: 10.1089/tmj.2006.12.128 – volume: 37 start-page: 38 year: 2011 ident: R57 article-title: Home telehealth: patient satisfaction, program functions, and challenges for the care coordinator publication-title: J Gerontol Nurs doi: 10.3928/00989134-20110706-02 – volume: 20 start-page: 393 year: 1983 ident: R5 article-title: A Longitudinal Assessment of Consumer satisfaction/Dissatisfaction: the Dynamic Aspect of the Cognitive process publication-title: Journal of Marketing Research doi: 10.2307/3151443 – volume: 17 start-page: 198 year: 2017 ident: R8 article-title: Results from a clinical yoga program for veterans: yoga via telehealth provides comparable satisfaction and health improvements to in-person yoga publication-title: BMC Complement Altern Med doi: 10.1186/s12906-017-1705-4 – volume: 26 start-page: 90 year: 2012 ident: R42 article-title: The VISYTER telerehabilitation system for globalizing physical therapy consultation: issues and challenges for telehealth implementation publication-title: Journal of Physical Therapy Education – volume: 15 start-page: e282 year: 2013 ident: R34 article-title: Use of a text message program to raise type 2 diabetes risk awareness and promote health behavior change (part I): assessment of participant reach and adoption publication-title: J Med Internet Res doi: 10.2196/jmir.2929 – volume: 11 start-page: 1359 year: 2014 ident: R29 article-title: Influences of satisfaction with telecare and family trust in older taiwanese people publication-title: Int J Environ Res Public Health doi: 10.3390/ijerph110201359 – volume: 18 start-page: e140 year: 2016 ident: R10 article-title: Acceptability, feasibility, and cost of telemedicine for nonacute headaches:a randomized study comparing video and Traditional consultations. publication-title: Journal of medical Internet research doi: 10.2196/jmir.5221 – volume: 138 start-page: 33 year: 2003 ident: R4 article-title: A hospitalization from hell: a patient's perspective on quality publication-title: Ann Intern Med doi: 10.7326/0003-4819-138-1-200301070-00009 – volume: 4 start-page: e19 year: 2016 ident: R52 article-title: Adoption factors of the Electronic Health Record: a Systematic Review publication-title: JMIR Med Inform doi: 10.2196/medinform.5525 – volume: 21 start-page: e2016.00082 year: 2017 ident: R9 article-title: Cost effectiveness of a novel attempt to reduce readmission after Ileostomy Creation publication-title: JSLS doi: 10.4293/JSLS.2016.00082 – volume: 31 start-page: 269 year: 2016 ident: R19 article-title: PatientsSatisfaction with and preference for Telehealth Visits publication-title: J Gen Intern Med doi: 10.1007/s11606-015-3489-x – volume: 16 year: 2016 ident: R16 article-title: Telenephrology application in rural and remote Areas of Jordan: benefits and impact on quality of life publication-title: Rural Remote Health – volume: 192 start-page: 112 year: 2013 ident: R35 article-title: Telephone follow-up in primary care: can interactive voice response calls work? publication-title: Stud Health Technol Inform – volume: 64 start-page: e500 year: 2014 ident: R28 article-title: Patients' experiences of using a smartphone application to increase physical activity: the SMART MOVE qualitative study in primary care publication-title: Br J Gen Pract doi: 10.3399/bjgp14X680989 – volume: 18 start-page: e23 year: 2016 ident: R15 article-title: Utilizing remote Real-Time videoconferencing to expand access to Cancer genetic Services in Community Practices: a Multicenter Feasibility Study publication-title: J Med Internet Res doi: 10.2196/jmir.4564 – volume: 32 start-page: 1361 year: 2013 ident: R37 article-title: Electronic communication improves access, but barriers to its widespread adoption remain publication-title: Health Aff doi: 10.1377/hlthaff.2012.1151 – volume: 39 year: 2016 ident: R17 article-title: Remote Ambulatory Management of Veterans with Obstructive Sleep Apnea publication-title: Sleep doi: 10.5665/sleep.5514 – volume: 23 start-page: 5 year: 2016 ident: R18 article-title: Quantifying usability: an evaluation of a diabetes mHealth system on effectiveness, efficiency, and satisfaction metrics with associated user characteristics publication-title: J Am Med Inform Assoc doi: 10.1093/jamia/ocv099 – volume: 17 start-page: 713 year: 2016 ident: R12 article-title: Telehealth-Enabled Emergency Medical Services Program reduces Ambulance transport to Urban Emergency Departments publication-title: West J Emerg Med doi: 10.5811/westjem.2016.8.30660 – volume: 9 start-page: 935 year: 2014 ident: R25 article-title: A telehealth program for self-management of COPD exacerbations and promotion of an active lifestyle: a pilot randomized controlled trial publication-title: Int J Chron Obstruct Pulmon Dis doi: 10.2147/COPD.S60179 – volume: 14 start-page: 17235 year: 2014 ident: R27 article-title: Wearability assessment of a wearable system for Parkinson's disease remote monitoring based on a body area network of sensors publication-title: Sensors doi: 10.3390/s140917235 – volume: 5 year: 2015 ident: R24 article-title: Patient and professional user experiences of simple telehealth for hypertension, medication reminders and smoking cessation: a service evaluation publication-title: BMJ Open doi: 10.1136/bmjopen-2014-007270 – volume: 14 start-page: 896 year: 2008 ident: R3 article-title: A systematic review of the key indicators for assessing telehomecare cost-effectiveness publication-title: Telemed J E Health doi: 10.1089/tmj.2008.0009 – volume: 12 start-page: S22 year: 2014 ident: R21 article-title: Technology-enabled care services: novel method of managing liver disease publication-title: Gastrointestinal Nursing doi: 10.12968/gasn.2014.12.Sup10.S22 – volume: 22 start-page: 215 year: 2010 ident: R51 article-title: Patient satisfaction with telerehabilitation assessments for wheeled mobility and seating publication-title: Assist Technol doi: 10.1080/10400435.2010.518579 – volume: 5 year: 2015 ident: R53 article-title: Adoption factors associated with electronic health record among long-term care facilities: a systematic review publication-title: BMJ Open doi: 10.1136/bmjopen-2014-006615 – volume: 10 start-page: 3998 year: 2013 ident: R36 article-title: The patient's perspective of in-home telerehabilitation physiotherapy services following total knee arthroplasty publication-title: Int J Environ Res Public Health doi: 10.3390/ijerph10093998 – volume: 38 start-page: 50S year: 2014 ident: R26 article-title: Costs of multidisciplinary parenteral nutrition care provided at a distance via mobile tablets publication-title: JPEN J Parenter Enteral Nutr doi: 10.1177/0148607114550692 – volume: 41 Suppl 1 start-page: 349 year: 2012 ident: R41 article-title: A usability gap between older adults and younger adults on interface design of an Internet-based telemedicine system publication-title: Work doi: 10.3233/WOR-2012-0180-349 – volume: 18 start-page: 777 year: 2012 ident: R44 article-title: Feasibility and acceptability of mobile epilepsy educational system (MEES) for people with epilepsy in Malaysia publication-title: Telemed J E Health doi: 10.1089/tmj.2012.0047 – volume: 19 start-page: 89 year: 2013 ident: R38 article-title: Spanish-speaking patients' engagement in interactive voice response (IVR) support calls for chronic disease self-management: data from three countries publication-title: J Telemed 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ident: R55 article-title: Mobile health solutions for the aging population:a systematic narrative analysis publication-title: J Telemed Telecare doi: 10.1177/1357633X16649790 – volume: 10 start-page: 327 year: 2016 article-title: Telerehabilitation in Parkinson's disease: Influence of cognitive status publication-title: Dement Neuropsychol doi: 10.1590/s1980-5764-2016dn1004012 – volume: 138 start-page: 33 year: 2003 article-title: A hospitalization from hell: a patient's perspective on quality publication-title: Ann Intern Med doi: 10.7326/0003-4819-138-1-200301070-00009 – volume: 26 start-page: 90 year: 2012 article-title: The VISYTER telerehabilitation system for globalizing physical therapy consultation: issues and challenges for telehealth implementation publication-title: Journal of Physical Therapy Education – volume: 17 start-page: 17:17 year: 2016 article-title: Patient satisfaction with a teleradiology service in general practice publication-title: BMC Fam Pract doi: 10.1186/s12875-016-0418-y – volume: 37 start-page: 38 year: 2011 article-title: Home telehealth: patient satisfaction, program functions, and challenges for the care coordinator publication-title: J Gerontol Nurs doi: 10.3928/00989134-20110706-02 – volume: 17 start-page: e127 year: 2015 article-title: Women veterans' experience with a web-based diabetes prevention program: a qualitative study to inform future practice publication-title: J Med Internet Res doi: 10.2196/jmir.4332 – volume: 32 start-page: 1225 year: 2013 article-title: Modelling the impact of mHealth service quality on satisfaction, continuance and quality of life publication-title: Behav Inf Technol doi: 10.1080/0144929X.2012.745606 – volume: 18 start-page: 207 year: 2012 article-title: Evaluation of human immunodeficiency virus and hepatitis C telemedicine clinics publication-title: Am J Manag Care – volume: 12 start-page: S22 year: 2014 article-title: Technology-enabled care services: novel method of managing liver disease publication-title: Gastrointestinal Nursing doi: 10.12968/gasn.2014.12.Sup10.S22 – volume: 38 start-page: 50S year: 2014 article-title: Costs of multidisciplinary parenteral nutrition care provided at a distance via mobile tablets publication-title: JPEN J Parenter Enteral Nutr doi: 10.1177/0148607114550692 – volume: 10 start-page: 1 year: 2010 article-title: Formative evaluation of a telemedicine model for delivering clinical neurophysiology services part I: utility, technical performance and service provider perspective publication-title: BMC Med Inform Decis Mak doi: 10.1186/1472-6947-10-48 – volume: 27 start-page: 9 year: 2010 article-title: Telehealth as adjunctive therapy in insulin pump treated patients: a pilot study publication-title: Practical Diabetes International doi: 10.1002/pdi.1430 – volume: 64 start-page: e500 year: 2014 article-title: Patients' experiences of using a smartphone application to increase physical activity: the SMART MOVE qualitative study in primary care publication-title: Br J Gen Pract doi: 10.3399/bjgp14X680989 – volume: 11 start-page: 1359 year: 2014 article-title: Influences of satisfaction with telecare and family trust in older taiwanese people publication-title: Int J Environ Res Public Health doi: 10.3390/ijerph110201359 – volume: 23 start-page: 1 year: 2017 article-title: Mobile health solutions for the aging population:a systematic narrative analysis publication-title: J Telemed Telecare doi: 10.1177/1357633X16649790 – volume: 5 year: 2015 article-title: Patient and professional user experiences of simple telehealth for hypertension, medication reminders and smoking cessation: a service evaluation publication-title: BMJ Open doi: 10.1136/bmjopen-2014-007270 – volume: 16 year: 2016 article-title: Telenephrology application in rural and remote Areas of Jordan: benefits and impact on quality of life publication-title: Rural Remote Health – volume: 21 start-page: e2016.00082 year: 2017 article-title: Cost effectiveness of a novel attempt to reduce readmission after Ileostomy Creation publication-title: JSLS doi: 10.4293/JSLS.2016.00082 – volume: 12 start-page: 128 year: 2006 article-title: Home telehealth improves clinical outcomes at lower cost for home healthcare publication-title: Telemed J E Health doi: 10.1089/tmj.2006.12.128 – volume: 27 Suppl 2 start-page: 333 year: 2014 article-title: Patient satisfaction with nutrition services amongst Cancer patients treated with autologous stem cell transplantation: a comparison of usual and extended care publication-title: J Hum Nutr Diet doi: 10.1111/jhn.12135 – volume: 32 start-page: 1361 year: 2013 article-title: Electronic communication improves access, but barriers to its widespread adoption remain publication-title: Health Aff doi: 10.1377/hlthaff.2012.1151 – volume: 14 start-page: 17235 year: 2014 article-title: Wearability assessment of a wearable system for Parkinson's disease remote monitoring based on a body area network of sensors publication-title: Sensors doi: 10.3390/s140917235 – volume: 17 start-page: 198 year: 2017 article-title: Results from a clinical yoga program for veterans: yoga via telehealth provides comparable satisfaction and health improvements to in-person yoga publication-title: BMC Complement Altern Med doi: 10.1186/s12906-017-1705-4 – volume: 9 start-page: 935 year: 2014 article-title: A telehealth program for self-management of COPD exacerbations and promotion of an active lifestyle: a pilot randomized controlled trial publication-title: Int J Chron Obstruct Pulmon Dis doi: 10.2147/COPD.S60179 – volume: 10 start-page: 3998 year: 2013 article-title: The patient's perspective of in-home telerehabilitation physiotherapy services following total knee arthroplasty publication-title: Int J Environ Res Public Health doi: 10.3390/ijerph10093998 – volume: 5 year: 2015 article-title: Adoption factors associated with electronic health record among long-term care facilities: a systematic review publication-title: BMJ Open doi: 10.1136/bmjopen-2014-006615 – volume: 16 start-page: e19 year: 2014 article-title: The effects on health behavior and health outcomes of Internet-based asynchronous communication between health providers and patients with a chronic condition: a systematic review publication-title: J Med Internet Res doi: 10.2196/jmir.3000 – volume: 14 start-page: 765 year: 2010 article-title: Satisfaction with telehealth for Cancer support groups in rural american indian and Alaska native communities publication-title: Clin J Oncol Nurs doi: 10.1188/10.CJON.765-770 – volume: 44 start-page: 71 year: 2010 article-title: Remote patient monitoring: a human factors Assessment publication-title: Biomed Instrum Technol doi: 10.2345/0899-8205-44.s1.71 – volume: 16 start-page: 26 year: 2016 article-title: Adherence and factors affecting satisfaction in long-term telerehabilitation for patients with chronic obstructive pulmonary disease: a mixed methods study publication-title: BMC Med Inform Decis Mak doi: 10.1186/s12911-016-0264-9 – volume: 39 year: 2016 article-title: Remote Ambulatory Management of Veterans with Obstructive Sleep Apnea publication-title: Sleep doi: 10.5665/sleep.5514 – volume: 31 start-page: 269 year: 2016 article-title: PatientsSatisfaction with and preference for Telehealth Visits publication-title: J Gen Intern Med doi: 10.1007/s11606-015-3489-x – volume: 19 start-page: 89 year: 2013 article-title: Spanish-speaking patients' engagement in interactive voice response (IVR) support calls for chronic disease self-management: data from three countries publication-title: J Telemed Telecare doi: 10.1177/1357633X13476234 – volume: 20 start-page: 90 year: 2014 article-title: Telemedicine in Alentejo publication-title: Telemed J E Health doi: 10.1089/tmj.2012.0308 – volume: 23 start-page: 5 year: 2016 article-title: Quantifying usability: an evaluation of a diabetes mHealth system on effectiveness, efficiency, and satisfaction metrics with associated user characteristics publication-title: J Am Med Inform Assoc doi: 10.1093/jamia/ocv099 – volume: 11 start-page: 1656 year: 2011 article-title: Conversations on telemental health: listening to remote and rural first nations communities publication-title: Rural Remote Health – volume: 4 start-page: e19 year: 2016 article-title: Adoption factors of the Electronic Health Record: a Systematic Review publication-title: JMIR Med Inform doi: 10.2196/medinform.5525 – volume: 13 start-page: 1 year: 2013 article-title: A randomized controlled study about the use of eHealth in the home health care of premature infants publication-title: BMC Med Inform Decis Mak doi: 10.1186/1472-6947-13-22 – volume: 15 start-page: e282 year: 2013 article-title: Use of a text message program to raise type 2 diabetes risk awareness and promote health behavior change (part I): assessment of participant reach and adoption publication-title: J Med Internet Res doi: 10.2196/jmir.2929 – volume: 41 Suppl 1 start-page: 349 year: 2012 article-title: A usability gap between older adults and younger adults on interface design of an Internet-based telemedicine system publication-title: Work doi: 10.3233/WOR-2012-0180-349 – volume: 24 start-page: 1-9 year: 2016 article-title: Cyber threats to health information systems: a systematic review publication-title: Technol Health Care doi: 10.3233/THC-151102 – volume: 14 start-page: 896 year: 2008 article-title: A systematic review of the key indicators for assessing telehomecare cost-effectiveness publication-title: Telemed J E Health doi: 10.1089/tmj.2008.0009 – volume: 17 start-page: 713 year: 2016 article-title: Telehealth-Enabled Emergency Medical Services Program reduces Ambulance transport to Urban Emergency Departments publication-title: West J Emerg Med doi: 10.5811/westjem.2016.8.30660 – volume: 52 start-page: 361 year: 2015 article-title: Effects of physical therapy delivery via home video telerehabilitation on functional and health-related quality of life outcomes publication-title: J Rehabil Res Dev doi: 10.1682/JRRD.2014.10.0239 – volume: 20 start-page: 393 year: 1983 article-title: A Longitudinal Assessment of Consumer satisfaction/Dissatisfaction: the Dynamic Aspect of the Cognitive process publication-title: Journal of Marketing Research doi: 10.2307/3151443 – volume: 151 start-page: 264 year: 2009 article-title: Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement publication-title: Ann Intern Med doi: 10.7326/0003-4819-151-4-200908180-00135 – volume: 22 start-page: 215 year: 2010 article-title: Patient satisfaction with telerehabilitation assessments for wheeled mobility and seating publication-title: Assist Technol doi: 10.1080/10400435.2010.518579 – volume: 18 start-page: e140 year: 2016 article-title: Acceptability, feasibility, and cost of telemedicine for nonacute headaches:a randomized study comparing video and Traditional consultations. publication-title: 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2024051613335010000_7.8.e016242.31 doi: 10.1089/tmj.2012.0201 – ident: 2024051613335010000_7.8.e016242.4 doi: 10.7326/0003-4819-138-1-200301070-00009 – ident: 2024051613335010000_7.8.e016242.56 doi: 10.2196/jmir.3000 – volume: 15 start-page: e12 year: 2013 ident: 2024051613335010000_7.8.e016242.40 article-title: Web-based treatment program using intensive therapeutic contact for patients with eating disorders: before-after study publication-title: J Med Internet Res doi: 10.2196/jmir.2211 – volume: 5 year: 2015 ident: 2024051613335010000_7.8.e016242.53 article-title: Adoption factors associated with electronic health record among long-term care facilities: a systematic review publication-title: BMJ Open doi: 10.1136/bmjopen-2014-006615 – ident: 2024051613335010000_7.8.e016242.37 doi: 10.1377/hlthaff.2012.1151 – volume: 9 start-page: 935 year: 2014 ident: 2024051613335010000_7.8.e016242.25 article-title: A telehealth program for self-management of COPD exacerbations and promotion of an active lifestyle: a pilot randomized controlled trial publication-title: Int J Chron Obstruct Pulmon Dis doi: 10.2147/COPD.S60179 – volume: 12 start-page: S22 year: 2014 ident: 2024051613335010000_7.8.e016242.21 article-title: Technology-enabled care services: novel method of managing liver disease publication-title: Gastrointestinal Nursing doi: 10.12968/gasn.2014.12.Sup10.S22 – ident: 2024051613335010000_7.8.e016242.57 doi: 10.3928/00989134-20110706-02 – ident: 2024051613335010000_7.8.e016242.28 doi: 10.3399/bjgp14X680989 – ident: 2024051613335010000_7.8.e016242.23 doi: 10.2196/jmir.4332 – volume: 23 start-page: 1 year: 2017 ident: 2024051613335010000_7.8.e016242.55 article-title: Mobile health solutions for the aging population:a systematic narrative analysis publication-title: J Telemed Telecare doi: 10.1177/1357633X16649790 – volume: 17 start-page: 17:17 year: 2016 ident: 2024051613335010000_7.8.e016242.14 article-title: Patient satisfaction with a teleradiology service in general 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| Title | Telehealth and patient satisfaction: a systematic review and narrative analysis |
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