Improving patient experience by implementing an organisational culture model

• Published in: BMJ open quality Vol. 12; no. 2; p. e002076
• Main Authors: Almohaisen, Noha A, Alsayari, Nayif M, Abid, Muhammad Hasan, Al Subhi, Nada Foud, Al Masoudi, Aqeel, AlGhazali, Ohood Saad, Woodman, Alexander
• Format: Journal Article
• Language: English
• Published: England British Medical Journal Publishing Group 01.05.2023; BMJ Publishing Group LTD; BMJ Publishing Group
• Subjects: Advisors; Armed forces; Communication; Corporate culture; Data collection; Emergency medical care; Emergency Service, Hospital; Empathy; Health services; Hospitals; Humans; Inpatients; Intervention; Interviews; Leadership; Organizational Culture; Outpatients; Patient Outcome Assessment; Patient Reported Outcome Measures; Patient safety; Patient satisfaction; Patient-centered care; Patient-centred care; Quality improvement; Quality Improvement Report; Quality improvement; Patient satisfaction; Patient-centred care; Organizational Culture; Patient Reported Outcome Measures

A satisfactory patient care culture model can help improve most patients’ quality of care in a hospital. This study aims to improve patients’ experiences (PX) by implementing a culture model at King Abdul-Aziz Armed Forces Hospital in Dhahran, Saudi Arabia. To achieve the research aim, a set of inte...