Creating effective customer policies for disabled people in the mainstream private market

• Main Author: Eskyte, Ieva
• Format: Dissertation
• Language: English
• Published: University of Leeds 2015

This thesis explores inequality and exclusion of disabled people as customers in the European single market and identifies potential causes of market inaccessibility and opportunities for creating more effective customer policies. The study adapted the concept of the ‘travel chain’ and examined disa...