Designing robots with the context in mind -- One design does not fit all
Robots' visual qualities (VQs) impact people's perception of their characteristics and affect users' behaviors and attitudes toward the robot. Recent years point toward a growing need for Socially Assistive Robots (SARs) in various contexts and functions, interacting with various user...
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Published in | arXiv.org |
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Main Authors | , , |
Format | Paper Journal Article |
Language | English |
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Cornell University Library, arXiv.org
08.11.2022
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Abstract | Robots' visual qualities (VQs) impact people's perception of their characteristics and affect users' behaviors and attitudes toward the robot. Recent years point toward a growing need for Socially Assistive Robots (SARs) in various contexts and functions, interacting with various users. Since SAR types have functional differences, the user experience must vary by the context of use, functionality, user characteristics, and environmental conditions. Still, SAR manufacturers often design and deploy the same robotic embodiment for diverse contexts. We argue that the visual design of SARs requires a more scientific approach considering their multiple evolving roles in future society. In this work, we define four contextual layers: the domain in which the SAR exists, the physical environment, its intended users, and the robot's role. Via an online questionnaire, we collected potential users' expectations regarding the desired characteristics and visual qualities of four different SARs: a service robot for an assisted living/retirement residence facility, a medical assistant robot for a hospital environment, a COVID-19 officer robot, and a personal assistant robot for domestic use. Results indicated that users' expectations differ regarding the robot's desired characteristics and the anticipated visual qualities for each context and use case. |
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AbstractList | Robots' visual qualities (VQs) impact people's perception of their
characteristics and affect users' behaviors and attitudes toward the robot.
Recent years point toward a growing need for Socially Assistive Robots (SARs)
in various contexts and functions, interacting with various users. Since SAR
types have functional differences, the user experience must vary by the context
of use, functionality, user characteristics, and environmental conditions.
Still, SAR manufacturers often design and deploy the same robotic embodiment
for diverse contexts. We argue that the visual design of SARs requires a more
scientific approach considering their multiple evolving roles in future
society. In this work, we define four contextual layers: the domain in which
the SAR exists, the physical environment, its intended users, and the robot's
role. Via an online questionnaire, we collected potential users' expectations
regarding the desired characteristics and visual qualities of four different
SARs: a service robot for an assisted living/retirement residence facility, a
medical assistant robot for a hospital environment, a COVID-19 officer robot,
and a personal assistant robot for domestic use. Results indicated that users'
expectations differ regarding the robot's desired characteristics and the
anticipated visual qualities for each context and use case. Robots' visual qualities (VQs) impact people's perception of their characteristics and affect users' behaviors and attitudes toward the robot. Recent years point toward a growing need for Socially Assistive Robots (SARs) in various contexts and functions, interacting with various users. Since SAR types have functional differences, the user experience must vary by the context of use, functionality, user characteristics, and environmental conditions. Still, SAR manufacturers often design and deploy the same robotic embodiment for diverse contexts. We argue that the visual design of SARs requires a more scientific approach considering their multiple evolving roles in future society. In this work, we define four contextual layers: the domain in which the SAR exists, the physical environment, its intended users, and the robot's role. Via an online questionnaire, we collected potential users' expectations regarding the desired characteristics and visual qualities of four different SARs: a service robot for an assisted living/retirement residence facility, a medical assistant robot for a hospital environment, a COVID-19 officer robot, and a personal assistant robot for domestic use. Results indicated that users' expectations differ regarding the robot's desired characteristics and the anticipated visual qualities for each context and use case. |
Author | Oron-Gilad, Tal Liberman-Pincu, Ela van Grondelle, Elmer D |
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BackLink | https://doi.org/10.48550/arXiv.2211.04163$$DView paper in arXiv https://doi.org/10.1007/978-3-031-22731-8_8$$DView published paper (Access to full text may be restricted) |
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Snippet | Robots' visual qualities (VQs) impact people's perception of their characteristics and affect users' behaviors and attitudes toward the robot. Recent years... Robots' visual qualities (VQs) impact people's perception of their characteristics and affect users' behaviors and attitudes toward the robot. Recent years... |
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Title | Designing robots with the context in mind -- One design does not fit all |
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