Unsatisfied Today, Satisfied Tomorrow: a simulation framework for performance evaluation of crowdsourcing-based network monitoring

• Main Authors: Pimpinella, Andrea, Repossi, Marianna, Redondi, Alessandro Enrico Cesare
• Format: Journal Article
• Language: English
• Published: 30.10.2020
• Subjects: Computer Science - Learning; Computer Science - Networking and Internet Architecture

Network operators need to continuosly upgrade their infrastructures in order to keep their customer satisfaction levels high. Crowdsourcing-based approaches are generally adopted, where customers are directly asked to answer surveys about their user experience. Since the number of collaborative user...