Out of control: A self-control perspective on the link between surface acting and abusive supervision

• Published in: Journal of applied psychology Vol. 101; no. 2; p. 292
• Main Authors: Yam, Kai Chi, Fehr, Ryan, Keng-Highberger, Fong T, Klotz, Anthony C, Reynolds, Scott J
• Format: Journal Article
• Language: English
• Published: United States 01.02.2016
• Subjects: Adult; Bullying; Employment - psychology; Female; Humans; Leadership; Male; Middle Aged; Personnel Management; Self-Control - psychology

In this study, we examined how leaders' customer interactions influence their tendency to abuse their followers. Specifically, we drew from ego-depletion theory to suggest that surface acting during customer interactions depletes leaders of their self-control resources, resulting in elevated le...