Out of control: A self-control perspective on the link between surface acting and abusive supervision
In this study, we examined how leaders' customer interactions influence their tendency to abuse their followers. Specifically, we drew from ego-depletion theory to suggest that surface acting during customer interactions depletes leaders of their self-control resources, resulting in elevated le...
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| Published in | Journal of applied psychology Vol. 101; no. 2; p. 292 |
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| Main Authors | , , , , |
| Format | Journal Article |
| Language | English |
| Published |
United States
01.02.2016
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| Subjects | |
| Online Access | Get more information |
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| Abstract | In this study, we examined how leaders' customer interactions influence their tendency to abuse their followers. Specifically, we drew from ego-depletion theory to suggest that surface acting during customer interactions depletes leaders of their self-control resources, resulting in elevated levels of abusive supervision. Furthermore, we hypothesized that the effect of surface acting on abusive supervision is moderated by leaders' trait self-control, such that leaders with high trait self-control will be less affected by the depleting effects of surface acting than their peers. Results from a multiwave, multisource leader-follower dyad study in the service and sales industries provided support for our hypotheses. This research contributes to several literatures, particularly to an emerging area of study--the antecedents of leaders' abusive behaviors. |
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| AbstractList | In this study, we examined how leaders' customer interactions influence their tendency to abuse their followers. Specifically, we drew from ego-depletion theory to suggest that surface acting during customer interactions depletes leaders of their self-control resources, resulting in elevated levels of abusive supervision. Furthermore, we hypothesized that the effect of surface acting on abusive supervision is moderated by leaders' trait self-control, such that leaders with high trait self-control will be less affected by the depleting effects of surface acting than their peers. Results from a multiwave, multisource leader-follower dyad study in the service and sales industries provided support for our hypotheses. This research contributes to several literatures, particularly to an emerging area of study--the antecedents of leaders' abusive behaviors. |
| Author | Klotz, Anthony C Reynolds, Scott J Fehr, Ryan Yam, Kai Chi Keng-Highberger, Fong T |
| Author_xml | – sequence: 1 givenname: Kai Chi surname: Yam fullname: Yam, Kai Chi organization: Department of Management and Organization, National University of Singapore – sequence: 2 givenname: Ryan surname: Fehr fullname: Fehr, Ryan organization: Department of Management and Organization, University of Washington – sequence: 3 givenname: Fong T surname: Keng-Highberger fullname: Keng-Highberger, Fong T organization: Department of Management and Organization, University of Washington – sequence: 4 givenname: Anthony C surname: Klotz fullname: Klotz, Anthony C organization: College of Business, Oregon State University – sequence: 5 givenname: Scott J surname: Reynolds fullname: Reynolds, Scott J organization: Department of Management and Organization, University of Washington |
| BackLink | https://www.ncbi.nlm.nih.gov/pubmed/26214087$$D View this record in MEDLINE/PubMed |
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| Title | Out of control: A self-control perspective on the link between surface acting and abusive supervision |
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