Are the Characteristics of Narrative Comments Related to Improvement in Multirater Feedback Ratings Over Time?

Researchers have paid almost no attention to the narrative comments that typically accompany multirater feedback reports despite the fact that both anecdotal and empirical evidence suggest that feedback recipients devote considerable attention to such comments. The authors examined improvement in up...

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Bibliographic Details
Published inJournal of applied psychology Vol. 89; no. 3; pp. 575 - 581
Main Authors Smither, James W, Walker, Alan G
Format Journal Article
LanguageEnglish
Published Washington, DC American Psychological Association 01.06.2004
Subjects
Administrative Personnel
Adult
Aged
Attributes
Biological and medical sciences
Comments
Criticism
Effects
Feedback
Feedback, Psychological
Female
Fundamental and applied biological sciences. Psychology
Human
Human resource management
Humans
Individual behaviour
Male
Management Personnel
Managers
Mathematical models
Middle Aged
Narratives
Observer Variation
Occupational psychology
Organizational behavior
Orientation. Selection. Evaluation
Outcomes
Personnel Evaluation
Personnel Management
Professional Competence
Psychology
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Psychometrics
Rating
Reproducibility of Results
Studies
Written Communication
Human
Feedback regulation
Evolution
Manager
Professional evaluation
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Summary:Researchers have paid almost no attention to the narrative comments that typically accompany multirater feedback reports despite the fact that both anecdotal and empirical evidence suggest that feedback recipients devote considerable attention to such comments. The authors examined improvement in upward feedback ratings over a 1-year period for 176 managers as a function of (a) the number of narrative comments each manager received, (b) whether those comments were favorable (vs. unfavorable), and (c) whether the comments were behavior/task focused (vs. trait focused). The authors found that managers who received a small number of unfavorable, behavior/task-focused comments improved more than did other managers, whereas managers who received a large number of unfavorable, behavior/task-focused comments declined more than did other managers.
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ISSN:0021-9010
1939-1854
DOI:10.1037/0021-9010.89.3.575