Knowledge solutions : tools, methods, and approaches to drive organizational performance
This book is open access under a CC BY-NC 3.0 IGO license.This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in ac...
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| Main Author | |
|---|---|
| Format | eBook Book |
| Language | English |
| Published |
Cham
Springer Open
2017
Asian Development Bank Springer Nature Springer Singapore Pte. Limited Springer |
| Edition | 1 |
| Subjects | |
| Online Access | Get full text |
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Table of Contents:
- Intro -- Foreword -- Preface -- Contents -- Author and Contributors -- Strategy Development -- 1 Linking Research to Practice -- Knowledge Increases by Diffusion and Grows by Dispersion -- Articulating a Dissemination Policy -- Drawing a Dissemination Plan -- Developing a Dissemination Strategy -- Applying Dissemination Tactics -- 2 Creating and Running Partnerships -- Enhancing Strategic Alliances -- Drivers of Success -- Drivers of Failure -- Guidelines for Managers -- Guidelines for Project Officers -- Creating and Running Partnerships -- 3 Reading the Future -- Rationale -- Readjusting Mindsets -- Thinking the Unthinkable -- Abandoning Stale Pursuits -- Reference -- 4 Auditing Knowledge -- Definition -- Purpose -- Deliverables -- Constituents of Knowledge Audits -- Further Reading -- 5 The Sustainable Livelihoods Approach -- Livelihoods -- The Sustainable Livelihoods Approach -- Capital Assets -- Vulnerability Context -- Policies and Institutions -- Livelihood Strategies and Outcomes -- Implications -- Caveat -- Further Reading -- 6 Outcome Mapping -- Rationale -- Definition -- The Stages of Outcome Mapping -- Benefits -- The Importance of Participation -- Further Reading -- 7 Culture Theory -- Rationale -- Definition -- Applications -- Characteristics -- Benefits -- Reference -- Further Reading -- 8 The Most Significant Change Technique -- Rationale -- Definition -- Benefits -- Process -- Enablers -- Caution -- Further Reading -- 9 Social Network Analysis -- Rationale -- Definition -- Benefits -- Process -- Reference -- 10 Overcoming Roadblocks to Learning -- Background -- The Bias for Action -- Undiscussables -- Commitment to the Cause -- Advocacy at the Expense of Inquiry -- Cultural Bias -- Practicing What Is Preached -- The Funding Environment -- Thinking Strategically About Learning -- The Role of Leadership -- Learning to Unlearn
- Organizational Structure -- Knowledge Inaction -- False Images -- (Lack of) Penalties for Not Learning -- Multiplying Agendas -- Exclusion -- Complexity -- References -- Further Reading -- 11 Building a Learning Organization -- The Learning Organization Model -- Organization -- People -- Knowledge -- Technology -- References -- 12 Building Institutional Capacity for Development -- Rationale -- Participation -- Democratic Processes -- Institutions -- Further Reading -- 13 Learning Lessons with Knowledge Audits -- Introduction -- Knowledge, Relationships, Context, and External Environment -- Audiences -- Interfaces -- Architecture -- Knowledge Management Tools -- Putting It All Together: The Strategic Framework -- Business Planning -- Auditing Knowledge -- Knowledge Audit Methodology -- The Survey of Perceptions -- Survey Results -- Associated Initiatives -- References -- Further Reading -- 14 Enhancing Knowledge Management Strategies -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Articulating Actions/Outputs -- Identifying Complementary Measures Contributing to Actions/Outputs -- Appendix: Results Framework for the Action Plan -- References -- 15 From Strategy to Practice -- Preamble -- Scenario Thinking -- Navigating a Strategy -- Strategy as Practice -- Further Reading -- 16 Marketing in the Public Sector -- Transforming the Public Sector -- Marketing and the Public Sector -- Marketing in the Public Sector -- A Road Map for Improved Marketing Performance -- References -- Further Reading -- 17 The Future of Social Marketing -- Introduction -- Definition -- The Dimensions of Social Marketing -- The Importance of Process -- Social Marketing for a Sustainable Future -- References -- Further Reading -- 18 Design Thinking -- A Design for Life -- Defining Design -- Inside the Design Thinking Process -- Designing Business
- 27 Output Accomplishment and the Design and Monitoring Framework -- Further Reading -- 28 Managing Knowledge Workers -- Rationale -- Managing Talent -- … With Knowledge Managers -- 29 Focusing on Project Metrics -- 30 Notions of Knowledge Management -- What Is Knowledge? -- Model of Learning Progression -- Knowledge Agents -- Modes of Knowledge Creation -- Knowledge Management Levels -- Knowledge Management Architecture -- Leadership -- Organization -- Technology -- Learning -- Core Knowledge Activities -- Knowledge Management Activities -- Cultural Roadblocks to Knowledge Management Success -- Psychological Factors -- Social Factors -- Assessing the Behavior-Performance Continuum -- Early Pathways to Progress -- Getting Results from Knowledge Management -- Building Commitment -- Reference -- Further Reading -- 31 The Reframing Matrix -- Rationale -- Definition -- Process -- Reference -- 32 The Five Whys Technique -- Rationale -- The Five Whys Technique -- Process -- Caveat -- Further Reading -- 33 The SCAMPER Technique -- Rationale -- The SCAMPER Technique -- Caveat -- Reference -- 34 Conducting Effective Meetings -- Rationale -- Managing Meetings -- The Chairperson's Role -- Different Kinds of Meetings -- Further Reading -- 35 Managing by Walking Around -- Background -- Rationale -- Approach -- Benefits -- Reference -- 36 Growing Managers, not Bosses -- Imagine -- The Right Stuff -- Managerial Responsibility -- Manager Development -- Growing Managers -- Afterword -- Further Reading -- 37 Understanding and Developing Emotional Intelligence -- Introduction -- Definition -- Benefits -- The Model -- Can Emotional Intelligence Be Learned? -- Promoting Emotional Intelligence in the Workplace -- References -- Further Reading -- 38 The Roots of an Emerging Discipline -- Preamble -- Background -- The Present -- Prospects -- Further Reading
- 39 Understanding Complexity -- Introduction -- The End of Certainty -- Defining Complexity -- Key Concepts of Complexity Theory -- Complexity Theory, Aid, and Development -- References -- 40 A Primer on Organizational Culture -- In Brief -- Organizational Culture Defined -- Strong and Weak Cultures -- Organizational Culture and Change -- Organizational Learning for Change -- Further Reading -- 41 A Primer on Organizational Learning -- In Brief -- On Learning Organizations -- … And Organizational Learning -- References -- Further Reading -- 42 Fast and Effective Change Management -- Introduction -- Why We Resist Change -- Strategies for Overcoming Resistance -- Getting Past the Valley of Despair -- The 3 C's Communication Strategy -- Discretionary Effort, Not Compliance -- Fast and Effective Change Management -- References -- Further Reading -- 43 New-Age Branding and the Public Sector -- Background -- Definitions -- A Primer on Branding -- Branding and Social Marketing -- Branding, Relationships, and Behavior -- References -- Further Reading -- 44 A Primer on Talent Management -- The Genesis of Talent Management -- Discovering Talent Management -- "Undefining Talent" -- Five Elements of a Talent Formula -- Strategic Perspectives -- Toward Integrated Talent Management? -- Leading Mavericks -- References -- Further Reading -- 45 Sparking Innovations in Management -- Celebrating a Century of Management -- The Poverty of Management -- Managing with Imagination -- Sparking Management Innovation -- Visions of the Present -- References -- Further Reading -- 46 Crafting a Knowledge Management Results Framework -- Background -- Enhancing Knowledge Management Under ADB's Strategy 2020 -- Crafting a Knowledge Management Results Framework -- References -- 47 Seeding Knowledge Solutions Before, During, and After -- The Age of Competence
- References -- Further Reading -- 19 Seeking Feedback on Learning for Change -- Learning to Change … -- … With Feedback -- Overall Results -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- Subsystem Comparison -- Concluding Remarks -- Appendix 1: Seeking Feedback on Learning for Change -- Organization Subsystem -- People -- Knowledge -- Technology -- Number of Respondents by Department and Staff Category -- The Organization Subsystem -- The People Subsystem -- The Knowledge Subsystem -- The Technology Subsystem -- The People Subsystem by Staff Category -- Reference -- 20 A Primer on Intellectual Capital -- Karl Marx Redux -- The Wealth of Knowledge -- Define: Intellectual Capital -- Managing Intellectual Capital -- Moving from First- to Third-Generation Thinking … -- … With Early Steps -- References -- Further Reading -- 21 Political Economy Analysis for Development Effectiveness -- Define: Political Economy -- A Précis on Political Economy Analysis -- Reference -- 22 The Premortem Technique -- Why History Repeats Itself -- On Safe Silence, Bias, and Dissent -- There's No Risk of Accident for Someone Who Is Dead -- References -- Further Reading -- 23 Future Search Conferencing -- On Politics by Other Means -- Back to the Future -- The Flux Capacitator -- To Infinity and Beyond -- References -- 24 Theories of Change -- The Complexity of Social Change Processes -- Explicating Assumptions … -- Between Intentions and Results Lies a Theory of Change -- Reference -- Further Reading -- 25 On Resilient Organizations -- Darwin Semper Vivens -- The Case for Organizational Resilience -- Dimensions of Organizational Resilience -- Reference -- 26 Past Visions of Rural Asia's Future -- Picturing the 2010s by Way of the 1960s -- References -- Further Reading -- Management Techniques
- Learning Before, During, and After