Implementing Lean Management Techniques at a Radiation Oncology Department

Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM...

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Published inSultan Qaboos University medical journal Vol. 18; no. 3; pp. 362 - 366
Main Authors Al-Balushi , Mustafa M, Al-Mandhari , Zahid
Format Journal Article
LanguageEnglish
Arabic
Published Muscat - Oman Sultan Qaboos Uinversity : Academic Publication Board 01.08.2018
Sultan Qaboos University, College of Medicine and Health Sciences
Sultan Qaboos University
Sultan Qaboos University Medical Journal, College of Medicine & Health Sciences
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Abstract Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. Methods: This study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. Results: Based on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. Conclusion: Overall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department
AbstractList OBJECTIVESLean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. METHODSThis study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. RESULTSBased on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. CONCLUSIONOverall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department.
Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. Methods: This study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. Results: Based on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. Conclusion: Overall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department
Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. This study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. Based on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. Overall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department.
Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. Methods: This study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. Results: Based on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. Conclusion: Overall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department. Keywords: Health Services Administration; Healthcare Quality Assurance; Total Quality Management; Organization and Administration; Efficiency; Oman.
[...]heijunka, another LM tool, was utilised to level workload. [...]a two-shift system was introduced in order to reduce the intellect waste caused by having an excessive number of employees working at the same time. [...]the current study was conducted to implement LM principles so as to improve efficiency and reduce unnecessary waste, thereby enhancing workflow and, ultimately, ensuring the delivery of treatment in a timely manner.9,11 Prior to the application of LM techniques, the department utilised a ‘push’ system to book appointments for simulation. [...]the data were not statistically analysed in terms of the timeliness of treatment delivery, which is the ultimate goal.
Author Al-Balushi , Mustafa M
Al-Mandhari , Zahid
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crossref_primary_10_1108_IMDS_02_2021_0120
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Copyright Copyright Sultan Qaboos University Aug 2018
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Healthcare Quality Assurance
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PublicationTitle Sultan Qaboos University medical journal
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Sultan Qaboos University, College of Medicine and Health Sciences
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Snippet Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive...
Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry....
Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive...
[...]heijunka, another LM tool, was utilised to level workload. [...]a two-shift system was introduced in order to reduce the intellect waste caused by having...
OBJECTIVESLean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive...
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StartPage 362
SubjectTerms Automobile industry
Clinical & Basic Research
Customer satisfaction
Defects
Efficiency, Organizational - trends
Health care
Hospital Departments - methods
Hospital Departments - trends
Humans
MEDICAL CARE
NEOPLASMS
OMAN
Oncology
Patient satisfaction
Quality Assurance, Health Care - methods
Quality control
Quality management
Radiation Oncology - instrumentation
Radiation Oncology - methods
Radiation Oncology - standards
Radiation therapy
RADIOTHERAPY
Total Quality Management - methods
Workloads
الأورام
الرعاية الطبية
العلاج بالأشعة
عمان
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Title Implementing Lean Management Techniques at a Radiation Oncology Department
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