Implementing Lean Management Techniques at a Radiation Oncology Department
Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM...
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Published in | Sultan Qaboos University medical journal Vol. 18; no. 3; pp. 362 - 366 |
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Main Authors | , |
Format | Journal Article |
Language | English Arabic |
Published |
Muscat - Oman
Sultan Qaboos Uinversity : Academic Publication Board
01.08.2018
Sultan Qaboos University, College of Medicine and Health Sciences Sultan Qaboos University Sultan Qaboos University Medical Journal, College of Medicine & Health Sciences |
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Abstract | Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing
company to maximise value and minimise waste in the automotive industry. However, these principles can also
be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a
radiation oncology department to streamline workflow and identify and reduce waste. Methods: This study took
place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream
map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to
determine which processes did not add value for the patient or healthcare provider. Results: Based on the VSM
analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities
were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted.
Conclusion: Overall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In
the current study, the application of LM principles helped to improve value in a radiation oncology department |
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AbstractList | OBJECTIVESLean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. METHODSThis study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. RESULTSBased on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. CONCLUSIONOverall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department. Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. Methods: This study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. Results: Based on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. Conclusion: Overall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. This study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. Based on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. Overall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department. Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry. However, these principles can also be applied in the healthcare sector. This study aimed to illustrate the process of implementing LM principles in a radiation oncology department to streamline workflow and identify and reduce waste. Methods: This study took place in the Department of Radiation Oncology, Royal Hospital, Muscat, Oman, in December 2016. A value stream map (VSM) was created for the chain of processes followed in the department. A waste analysis was conducted to determine which processes did not add value for the patient or healthcare provider. Results: Based on the VSM analysis, only six out of 13 steps were found to be of value. Necessary and unnecessary non-value-adding activities were identified. Sources of waste included parking and registration. In addition, variabilities in workload were noted. Conclusion: Overall, LM principles improve workflow, reduce waste and enhance patient and staff satisfaction. In the current study, the application of LM principles helped to improve value in a radiation oncology department. Keywords: Health Services Administration; Healthcare Quality Assurance; Total Quality Management; Organization and Administration; Efficiency; Oman. [...]heijunka, another LM tool, was utilised to level workload. [...]a two-shift system was introduced in order to reduce the intellect waste caused by having an excessive number of employees working at the same time. [...]the current study was conducted to implement LM principles so as to improve efficiency and reduce unnecessary waste, thereby enhancing workflow and, ultimately, ensuring the delivery of treatment in a timely manner.9,11 Prior to the application of LM techniques, the department utilised a ‘push’ system to book appointments for simulation. [...]the data were not statistically analysed in terms of the timeliness of treatment delivery, which is the ultimate goal. |
Author | Al-Balushi , Mustafa M Al-Mandhari , Zahid |
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Copyright | Copyright Sultan Qaboos University Aug 2018 Copyright 2018, Sultan Qaboos University Medical Journal, All Rights Reserved 2018 |
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Snippet | Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing
company to maximise value and minimise waste in the automotive... Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive industry.... Objectives: Lean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive... [...]heijunka, another LM tool, was utilised to level workload. [...]a two-shift system was introduced in order to reduce the intellect waste caused by having... OBJECTIVESLean management (LM) principles were first developed by a Japanese manufacturing company to maximise value and minimise waste in the automotive... |
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SubjectTerms | Automobile industry Clinical & Basic Research Customer satisfaction Defects Efficiency, Organizational - trends Health care Hospital Departments - methods Hospital Departments - trends Humans MEDICAL CARE NEOPLASMS OMAN Oncology Patient satisfaction Quality Assurance, Health Care - methods Quality control Quality management Radiation Oncology - instrumentation Radiation Oncology - methods Radiation Oncology - standards Radiation therapy RADIOTHERAPY Total Quality Management - methods Workloads الأورام الرعاية الطبية العلاج بالأشعة عمان |
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Title | Implementing Lean Management Techniques at a Radiation Oncology Department |
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