What Is Your Other Hand Doing, Robot? A Model of Behavior for Shopkeeper Robot's Idle Hand

• Published in: 2024 19th ACM/IEEE International Conference on Human-Robot Interaction (HRI) pp. 552 - 560
• Main Authors: Pan, Xiang, Doering, Malcolm, Kanda, Takayuki
• Format: Conference Proceeding
• Language: English; Japanese
• Published: ACM 11.03.2024
• Subjects: Competence; Computational modeling; Focusing; Human computer interaction; Human-robot interaction; Idle hand motion; Object recognition; Organizations; Politeness; Robot kinematics; Support hand behavior

In retail settings, a robot's one-handed manipulation of objects can come across as thoughtless and impolite, thus creating a negative customer experience. To solve this problem, we first observed how human shopkeepers interact with customers, specifically focusing on their hand movements durin...