AI aversion or appreciation? A capability-personalization framework and a meta-analytic review

• Published in: Psychological bulletin Vol. 151; no. 5; p. 580
• Main Authors: Qin, Xin, Zhou, Xiang, Chen, Chen, Wu, Dongyuan, Zhou, Hansen, Dong, Xiaowei, Cao, Limei, Lu, Jackson G
• Format: Journal Article
• Language: English
• Published: United States 01.05.2025
• Subjects: Artificial Intelligence; Decision Making; Humans

Artificial intelligence (AI) is transforming human life. While some studies find that people prefer humans over AI (AI aversion), others find the opposite (AI appreciation). To reconcile these conflicting findings, we introduce the Capability-Personalization Framework. This theoretical framework pos...