Continuous Improvement in Organizations
This book presents what you need to know to really implement continuous improvement in companies or other organizations. In addition to all the support needed for this to make sense, the importance of the right direction to guide it is unveiled. The reader will find in this book the origins of conti...
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| Main Author | |
|---|---|
| Format | eBook |
| Language | English |
| Published |
Aalborg
River Publishers
2023
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| Edition | 1 |
| Subjects | |
| Online Access | Get full text |
| ISBN | 8770227985 9788770227988 |
| DOI | 10.1201/9781003374114 |
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| Abstract | This book presents what you need to know to really implement continuous improvement in companies or other organizations. In addition to all the support needed for this to make sense, the importance of the right direction to guide it is unveiled. The reader will find in this book the origins of continuous improvement and all the framing that justifies and demystifies it in the aspects that characterize the socio-technical nature of organizations. This work also explores the need for effective coexistence between technical aspects and behavioral and cultural aspects, so that continuous improvement and excellence are achieved in organizations. Topics discussed in the book include: • The origins of continuous improvement • The main operational excellence models • The invisible side of organizations • The visible side of organizations • Decoding continuous improvement • The maturity levels of continuous improvement • Some models and tips for the implementation of continuous improvement • Main tools associated to excellence in organizations This book was written with the aim of helping engineering students in courses related to operations management to develop skills in this area, as well as businessmen with curiosity about this subject, production directors, people responsible for continuous improvement and all professionals working in companies or other organizations with responsibility for their performance and their future. |
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| AbstractList | This book presents what you need to know to really implement continuous improvement in companies or other organizations. In addition to all the support needed for this to make sense, the importance of the right direction to guide it is unveiled. The reader will find in this book the origins of continuous improvement and all the framing that justifies and demystifies it in the aspects that characterize the socio-technical nature of organizations. This work also explores the need for effective coexistence between technical aspects and behavioral and cultural aspects, so that continuous improvement and excellence are achieved in organizations.Topics discussed in the book include: The origins of continuous improvement The main operational excellence models The invisible side of organizations The visible side of organizations Decoding continuous improvement The maturity levels of continuous improvement Some models and tips for the implementation of continuous improvement Main tools associated to excellence in organizations This book was written with the aim of helping engineering students in courses related to operations management to develop skills in this area, as well as businessmen with curiosity about this subject, production directors, people responsible for continuous improvement and all professionals working in companies or other organizations with responsibility for their performance and their future. This book presents what you need to know to really implement continuous improvement in companies or other organizations. In addition to all the support needed for this to make sense, the importance of the right direction to guide it is unveiled. The reader will find in this book the origins of continuous improvement and all the framing that justifies and demystifies it in the aspects that characterize the socio-technical nature of organizations. This work also explores the need for effective coexistence between technical aspects and behavioral and cultural aspects, so that continuous improvement and excellence are achieved in organizations. Topics discussed in the book include: The origins of continuous improvement The main operational excellence models The invisible side of organizations The visible side of organizations Decoding continuous improvement The maturity levels of continuous improvement Some models and tips for the implementation of continuous improvement Main tools associated to excellence in organizations This book was written with the aim of helping engineering students in courses related to operations management to develop skills in this area, as well as businessmen with curiosity about this subject, production directors, people responsible for continuous improvement and all professionals working in companies or other organizations with responsibility for their performance and their future. This book presents what you need to know to really implement continuous improvement in companies or other organizations. This book presents what you need to know to really implement continuous improvement in companies or other organizations. This book presents what you need to know to really implement continuous improvement in companies or other organizations. In addition to all the support needed for this to make sense, the importance of the right direction to guide it is unveiled. The reader will find in this book the origins of continuous improvement and all the framing that justifies and demystifies it in the aspects that characterize the socio-technical nature of organizations. This work also explores the need for effective coexistence between technical aspects and behavioral and cultural aspects, so that continuous improvement and excellence are achieved in organizations. Topics discussed in the book include: The origins of continuous improvement The main operational excellence models The invisible side of organizations The visible side of organizations Decoding continuous improvement The maturity levels of continuous improvement Some models and tips for the implementation of continuous improvement Main tools associated to excellence in organizations This book was written with the aim of helping engineering students in courses related to operations management to develop skills in this area, as well as businessmen with curiosity about this subject, production directors, people responsible for continuous improvement and all professionals working in companies or other organizations with responsibility for their performance and their future. 1. The Origins 2. Pursue Excellence in Organizations 3. The Less Visible Side 4. The Visible Side 5. Decoding Continuous Improvement 6. Maturity of Continuous Improvement 7. Practices to Materialize Continuous Improvement 8. Developing Continuous Improvement in your SME Professor José Dinis Carvalho is Associate Professor at the Department of Production and Systems at the School of Engineering in the University of Minho, with a research focus on continuous improvement and excellence in organizations. He dedicates himself to the study and application of concepts and principles of Lean philosophy in companies, through projects with students and with colleagues. |
| Author | Carvalho, José Dinis |
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| Copyright | 2022 River Publishers 2023, property of Lidel - Edições Técnicas, Lda. All rights reserved. © River Publishers for English edition. |
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| Keywords | Team Board continuous improvement management team key performance indicators Continuous Improvement System Toyota's Suggestion System CI Team Vice Versa demand pulled flow structured continuous improvement Cycle Time Quick Response Manufacturing routine improvements continuous improvement lean philosophy TPS Kaizen Institute one-piece-flow production Kanban Boards CI Shingo Model SME Hoshin Kanri CI System Scrum Methodology total continuous improvement PDCA Cycle Throughput Time Shigeo Shingo occasional improvements Pull Production Short Term Financial Goals International Journal Of Production Research two-bin system Kaizen Events Suggestion System |
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| Snippet | This book presents what you need to know to really implement continuous improvement in companies or other organizations. In addition to all the support needed... This book presents what you need to know to really implement continuous improvement in companies or other organizations. |
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| SubjectTerms | BUSINESSnetBASE General Topics for Engineers Industrial management Industrial management-Technological innovation INFORMATIONSCIENCEnetBASE Lean Manufacturing MANAGEMENTnetBASE Organizational change Organizational effectiveness Production planning |
| TableOfContents | Forewords ix List of Figures xv List of Tables xix List of Abbreviations xxi Introduction 1 Toyota’s Approach 1 Motivation for This Book 2 Objectives of This Book 6 Local Benchmark Organizations 7 Acknowledgements 10 Structure of the Book 10 References 11 1 The Origins 13 1.1 Historical Framework of Continuous Improvement 13 1.2 Muda, Mura and Muri 16 1.3 TPS House 18 1.4 The Origin of the Toyota Culture 21 1.5 Leadership Practices from Toyota 23 1.6 Never be Satisfied 24 1.7 Keeping Continuous Improvement in Mind and in Daily Activity 26 1.8 Suggestions System 28 1.9 Cost-consciousness 32 References 33 2 Pursue Excellence in Organizations 35 2.1 Models of Excellence in Organizations 36 2.2 Principles of Lean Philosophy 43 2.3 Principles of Toyota Way 57 2.4 Principles of the Shingo Model 64 2.5 Comparison of the Principles of the 3 Models 68 2.6 Guiding Principles of the KAIZEN Institute Model 71 2.7 The Two Dimensions of the Models of Excellence in Organizations 73 2.8 Tools Associated with Excellence in Organizations 75 References 77 3 The Less Visible Side 81 3.1 The Employee as a Human Being 82 3.2 Motivation and Job Satisfaction 86 3.3 Resistance to Change 89 3.4 The Role of the Organization’s Leader 90 3.5 Learning Organizations 91 3.6 Engagement of Everyone 94 3.7 Organization’s Vision 97 3.8 The Values of an Organization 99 3.9 The Culture 101 3.10 A Higher Purpose 102 References 104 4 The Visible Side 107 4.1 Some Key Performance Indicators in Production 108 4.2 The Concept of Flow 114 4.3 Allocate Resources where the Effect on Fluidity is Greatest 118 4.4 Bringing Problems to the Surface 121 4.5 Demand Pulled Flow 124 4.6 Two-Bin System 132 4.7 Obstacles to One-Piece-Flow Production 134 4.8 Concept of Flow in Domestic and Personal Life 136 References 137 5 Decoding Continuous Improvement 139 5.1 Hoshin Kanri 139 5.1.1 Definition of improvement 146 5.1.2 Continuous improvement versus occasional improvements 148 5.1.3 Continuous improvement versus excellence 151 5.2 Identifying Problems versus Solving Problems 153 5.2.1 Systems of suggestions for continuous improvement 155 References 159 6 Maturity of Continuous Improvement 161 6.1 Level I – Occasional Improvements 164 6.2 Level II – Routine Improvements 167 6.3 Level III – Structured Continuous Improvement 169 6.4 Level IV – Total Continuous Improvement 172 6.5 Resources Spent on CI 175 6.6 Indicators of the CI System 177 References 179 7 Practices to Materialize Continuous Improvement 181 7.1 Toyota Kata 181 7.2 KAIZEN Model™ 186 7.3 Scrum 192 7.4 Comparison of Models 196 References 200 8 Developing CI in your SME 203 8.1 Where to Start 203 8.2 Don’t Be Afraid to Fail or Do It Differently 204 8.3 Continuous Improvement Management Team 207 8.4 Teamwork 211 8.5 Operational Teams 212 8.6 Team Leader 215 8.7 Operational Team Meetings 216 8.8 Team Boards 219 8.9 Project Teams 223 8.10 CI Instructors in Operational Teams 225 8.11 Continuous Improvement Command Centre 226 8.12 Suggestion Systems Integrated in CI Routines 227 8.13 Recognition / Award 229 8.14 Continuous Improvement System 233 References 235 Annex Tools Frequently Used on the Path to Excellence 239 Five Whys 239 Ishikawa Diagrams 240 A3 Reports 241 PDCA Cycles 243 Hoshin Kanri 244 Toyota Kata 245 DMAIC Methodology 245 Ringi Technique 246 5S Technique 247 Andon 248 Kamishibai 248 Poka-Yoke 249 Jidoka 251 Overall Equipment Effectiveness (OEE) 252 Value Stream Mapping (VSM) 253 Process Mapping 254 Spaghetti Diagrams 255 SMED 256 Heijunka 257 Kanban Systems 258 Lineside Rack 259 Logistics Train 260 Supermarkets 262 References 263 Index 265 About the Author 269 Front Cover -- HalfTitle -- RIVER PUBLISHERS SERIES IN MULTI BUSINESSMODEL INNOVATION, TECHNOLOGIES AND SUSTAINABLE BUSINESS -- Title -- Copyrights -- Contents -- Forewords -- List of Figures -- List of Tables -- List of Abbreviations -- To Margarida, Joana and Duarte -- Introduction -- Toyota's Approach -- Motivation for This Book -- Objectives of This Book -- Local Benchmark Organizations -- Acknowledgements -- Structure of the Book -- References -- 1 The Origins -- 1.1 Historical Framework of Continuous Improvement -- 1.2 Muda, Mura and Muri -- 1.3 TPS House -- 1.4 The Origin of the Toyota Culture -- 1.5 Leadership Practices from Toyota -- 1.6 Never be Satisfied -- 1.7 Keeping Continuous Improvement in Mind and inDaily Activity -- 1.8 Suggestions System -- 1.9 Cost-consciousness -- References -- 2 Pursue Excellence in Organizations -- 2.1 Models of Excellence in Organizations -- 2.2 Principles of Lean Philosophy -- 2.3 Principles of Toyota Way -- 2.4 Principles of the Shingo Model -- 2.5 Comparison of the Principles of the 3 Models -- 2.6 Guiding Principles of the KAIZEN Institute Model -- 2.7 The Two Dimensions of the Models ofExcellence in Organizations -- 2.8 Tools Associated with Excellence in Organizations -- References -- 3 The Less Visible Side -- 3.1 The Employee as a Human Being -- 3.2 Motivation and Job Satisfaction -- 3.3 Resistance to Change -- 3.4 The Role of the Organization's Leader -- 3.5 Learning Organizations -- 3.6 Engagement of Everyone -- 3.7 Organization's Vision -- 3.8 The Values of an Organization -- 3.9 The Culture -- 3.10 A Higher Purpose -- References -- 4 The Visible Side -- 4.1 Some Key Performance Indicators in Production -- 4.2 The Concept of Flow -- 4.3 Allocate Resources where the Effect onFluidity is Greatest -- 4.4 Bringing Problems to the Surface -- 4.5 Demand Pulled Flow -- 4.6 Two-Bin System 4.7 Obstacles to One-Piece-Flow Production -- 4.8 Concept of Flow in Domestic and Personal Life -- References -- 5 Decoding Continuous Improvement -- 5.1 Hoshin Kanri -- 5.1.1 Definition of improvement -- 5.1.2 Continuous improvement versus occasional improvements -- 5.1.3 Continuous improvement versus excellence -- 5.2 Identifying Problems versus Solving Problems -- 5.2.1 Systems of suggestions for continuous improvement -- References -- 6 Maturity of Continuous Improvement -- 6.1 Level I - Occasional Improvements -- 6.2 Level II - Routine Improvements -- 6.3 Level III - Structured Continuous Improvement -- 6.4 Level IV - Total Continuous Improvement -- 6.5 Resources Spent on CI -- 6.6 Indicators of the CI System -- References -- 7 Practices to Materialize Continuous Improvement -- 7.1 Toyota Kata -- 7.2 KAIZEN Model™ -- 7.3 Scrum -- 7.4 Comparison of Models -- References -- 8 Developing CI in your SME -- 8.1 Where to Start -- 8.2 Don't Be Afraid to Fail or Do It Differently -- 8.3 Continuous Improvement Management Team -- 8.4 Teamwork -- 8.5 Operational Teams -- 8.6 Team Leader -- 8.7 Operational Team Meetings -- 8.8 Team Boards -- 8.9 Project Teams -- 8.10 CI Instructors in Operational Teams -- 8.11 Continuous Improvement Command Centre -- 8.12 Suggestion Systems Integrated in CI Routines -- 8.13 Recognition / Award -- 8.14 Continuous Improvement System -- References -- AnnexTools Frequently Used on the Path to Excellence -- Five Whys -- Ishikawa Diagrams -- A3 Reports -- PDCA Cycles -- Hoshin Kanri -- Toyota Kata -- DMAIC Methodology -- Ringi Technique -- 5S Technique -- Andon -- Kamishibai -- Poka-Yoke -- Jidoka -- Overall Equipment Effectiveness (OEE) -- Value Stream Mapping (VSM) -- Process Mapping -- Spaghetti Diagrams -- SMED -- Heijunka -- Kanban Systems -- Lineside Rack -- Logistics Train -- Supermarkets -- References -- Index About the Author -- Back Cover Logistics Train -- Supermarkets -- References -- Index -- About the Author Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Table of Contents -- Forewords -- List of Figures -- List of Tables -- List of Abbreviations -- Dedication -- Introduction -- Toyota's Approach -- Motivation for This Book -- Objectives of This Book -- Local Benchmark Organizations -- Acknowledgements -- Structure of the Book -- References -- Chapter 1: The Origins -- 1.1: Historical Framework of Continuous Improvement -- 1.2: Muda, Mura and Muri -- 1.3: TPS House -- 1.4: The Origin of the Toyota Culture -- 1.5: Leadership Practices from Toyota -- 1.6: Never be Satisfied -- 1.7: Keeping Continuous Improvement in Mind and in Daily Activity -- 1.8: Suggestions System -- 1.9: Cost-consciousness -- References -- Chapter 2: Pursue Excellence in Organizations -- 2.1: Models of Excellence in Organizations -- 2.2: Principles of Lean Philosophy -- 2.3: Principles of Toyota Way -- 2.4: Principles of the Shingo Model -- 2.5: Comparison of the Principles of the 3 Models -- 2.6: Guiding Principles of the KAIZEN Institute Model -- 2.7: The Two Dimensions of the Models of Excellence in Organizations -- 2.8: Tools Associated with Excellence in Organizations -- References -- Chapter 3: The Less Visible Side -- 3.1: The Employee as a Human Being -- 3.2: Motivation and Job Satisfaction -- 3.3: Resistance to Change -- 3.4: The Role of the Organization's Leader -- 3.5: Learning Organizations -- 3.6: Engagement of Everyone -- 3.7: Organization's Vision -- 3.8: The Values of an Organization -- 3.9: The Culture -- 3.10: A Higher Purpose -- References -- Chapter 4: The Visible Side -- 4.1: Some Key Performance Indicators in Production -- 4.2: The Concept of Flow -- 4.3: Allocate Resources where the Effect on Fluidity is Greatest -- 4.4: Bringing Problems to the Surface -- 4.5: Demand Pulled Flow -- 4.6: Two-Bin System 4.7: Obstacles to One-Piece-Flow Production -- 4.8: Concept of Flow in Domestic and Personal Life -- References -- Chapter 5: Decoding Continuous Improvement -- 5.1: Hoshin Kanri -- 5.1.1: Definition of improvement -- 5.1.2: Continuous improvement versus occasional improvements -- 5.1.3: Continuous improvement versus excellence -- 5.2: Identifying Problems versus Solving Problems -- 5.2.1: Systems of suggestions for continuous improvement -- References -- Chapter 6: Maturity of Continuous Improvement -- 6.1: Level I - Occasional Improvements -- 6.2: Level II - Routine Improvements -- 6.3: Level III - Structured Continuous Improvement -- 6.4: Level IV - Total Continuous Improvement -- 6.5: Resources Spent on CI -- 6.6: Indicators of the CI System -- References -- Chapter 7: Practices to Materialize Continuous Improvement -- 7.1: Toyota Kata -- 7.2: KAIZEN Model™ -- 7.3: Scrum -- 7.4: Comparison of Models -- References -- Chapter 8: Developing CI in your SME -- 8.1: Where to Start -- 8.2: Don't Be Afraid to Fail or Do It Differently -- 8.3: Continuous Improvement Management Team -- 8.4: Teamwork -- 8.5: Operational Teams -- 8.6: Team Leader -- 8.7: Operational Team Meetings -- 8.8: Team Boards -- 8.9: Project Teams -- 8.10: CI Instructors in Operational Teams -- 8.11: Continuous Improvement Command Centre -- 8.12: Suggestion Systems Integrated in CI Routines -- 8.13: Recognition / Award -- 8.14: Continuous Improvement System -- References -- Annex: Tools Frequently Used on the Path to Excellence -- Five Whys -- Ishikawa Diagrams -- A3 Reports -- PDCA Cycles -- Hoshin Kanri -- Toyota Kata -- DMAIC Methodology -- Ringi Technique -- 5S Technique -- Andon -- Kamishibai -- Poka-Yoke -- Jidoka -- Overall Equipment Effectiveness (OEE) -- Value Stream Mapping (VSM) -- Process Mapping -- Spaghetti Diagrams -- SMED -- Heijunka -- Kanban Systems -- Lineside Rack |
| Title | Continuous Improvement in Organizations |
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