by Sureshchandar, G.S, Rajendran, Chandrasekharan, Anantharaman, R.N
Published in The Journal of services marketing (01.07.2002)

by Darroch, Jenny
Published in Journal of knowledge management (01.12.2003)

by Pardo del Val, Manuela, Martínez Fuentes, Clara
Published in Management decision (01.03.2003)

by Humphreys, Paul, Matthews, Jason, Kumaraswamy, Monan
Published in Supply chain management (01.05.2003)

by Hudson, Mel, Smart, Andi, Bourne, Mike
Published in International journal of operations & production management (01.08.2001)

by Querin, O.M., Steven, G.P., Xie, Y.M.
Published in Engineering computations (01.01.1998)

by Jun, Minjoon, Cai, Shaohan
Published in International journal of bank marketing (01.12.2001)

by Howcroft, Barry, Hamilton, Robert, Hewer, Paul
Published in International journal of bank marketing (01.06.2002)

by Chow-Chua, Clare, Goh, Mark, Boon Wan, Tan
Published in The International journal of quality & reliability management (01.11.2003)

by Salisbury, W. David, Pearson, Rodney A, Pearson, Allison W, Miller, David W
Published in Industrial management + data systems (01.06.2001)

by McKay, Judy, Marshall, Peter
Published in Information technology & people (West Linn, Or.) (01.03.2001)

by Wiig, Karl M
Published in Journal of knowledge management (01.03.1997)

by I. van Hoek, Remko, Harrison, Alan, Christopher, Martin
Published in International journal of operations & production management (01.01.2001)

by Roy, Donald P, Bettina Cornwell, T
Published in The journal of product & brand management (01.11.2003)

by Akao, Yoji, Mazur, Glenn H
Published in The International journal of quality & reliability management (01.02.2003)

by Luthans, Fred, Peterson, Suzanne J
Published in The Journal of management development (01.06.2002)

by Yang, Zhilin, Peterson, Robin T, Cai, Shaohan
Published in The Journal of services marketing (01.12.2003)

by Prater, Edmund, Biehl, Markus, Smith, Michael Alan
Published in International journal of operations & production management (01.05.2001)

by Voros, Joseph
Published in Foresight (Cambridge) (2003)

by Cánez, L.E., Platts, K.W., Probert, D.R.
Published in International journal of operations & production management (01.11.2000)