Assessing quality of air transport service: a comparative analysis of two evaluation models
Carvalho, Raíssa Corrêa de, Medeiros, Denise Dumke de
Published in Current issues in tourism (18.04.2021)
Published in Current issues in tourism (18.04.2021)
Get full text
Journal Article
Assessment of quality services through linguistic variables
de Araújo Batista, Deise, Dumke de Medeiros, Denise
Published in Benchmarking : an international journal (01.01.2014)
Published in Benchmarking : an international journal (01.01.2014)
Get full text
Journal Article
Application of ISM to Identify the Contextual Relationships between the Sustainable Solutions Based on the Principles and Pillars of Industry 4.0: A Sustainability 4.0 Model for Law Offices
Santos, Leandra Bezerra dos, Melo, Fagner José Coutinho de, Guimaraes Junior, Djalma Silva, Sobral, Eryka Fernanda Miranda, Medeiros, Denise Dumke de
Published in Sustainability (01.10.2023)
Published in Sustainability (01.10.2023)
Get full text
Journal Article
Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard
de Vasconcelos, Cleiton Rodrigues, de Carvalho, Raíssa Souto Maior Corrêa, de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke
Published in Journal of nonprofit & public sector marketing (15.03.2023)
Published in Journal of nonprofit & public sector marketing (15.03.2023)
Get full text
Journal Article
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de, Melo, Fagner José Coutinho de, Dumke de Medeiros, Denise
Published in Tourism review (Association internationale d'experts scientifiques du tourisme) (04.03.2022)
Published in Tourism review (Association internationale d'experts scientifiques du tourisme) (04.03.2022)
Get full text
Journal Article
Model for formulating competitive strategy: the supplementary health sector case
Santos, Raniere Rodrigues dos, Melo, Fagner José Coutinho de melo, Claudino, Calline Neves de Queiroz, Medeiros, Denise Dumke de
Published in Benchmarking : an international journal (01.01.2017)
Published in Benchmarking : an international journal (01.01.2017)
Get full text
Journal Article
The Standardization of administrative processes: a case study using continuous improvement tool
Espíndola, Suzana Carla Nunes Lins, Albuquerque, André Philippi Gonzaga de, Xavier, Larissa De Arruda, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de
Published in Brazilian journal of operations & production management (01.12.2019)
Published in Brazilian journal of operations & production management (01.12.2019)
Get full text
Journal Article
Knowledge management alignment to the community of practice in a company of cutting and bending steel
De Barros Jerônimo, Taciana, Coutinho de Melo, Fagner José, Tomaz de Aquino, Joás, Gonzaga de Albuquerque, André Philippi, Dumke de Medeiros, Denise
Published in Brazilian journal of operations & production management (01.03.2018)
Published in Brazilian journal of operations & production management (01.03.2018)
Get full text
Journal Article
Environmental management in Brazilian companies
Sena da Silva, Gisele Cristina, Dumke de Medeiros, Denise
Published in Management of environmental quality (01.08.2004)
Published in Management of environmental quality (01.08.2004)
Get full text
Journal Article
Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015
de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke
Published in Human and ecological risk assessment (16.03.2021)
Published in Human and ecological risk assessment (16.03.2021)
Get full text
Journal Article
SERVBIKE: Riding customer satisfaction of bicycle sharing service
Maioli, Heictor Correia, de Carvalho, Raíssa Corrêa, de Medeiros, Denise Dumke
Published in Sustainable cities and society (01.10.2019)
Published in Sustainable cities and society (01.10.2019)
Get full text
Journal Article
What determines patient loyalty in health services? An analysis to assist service quality management
Bezerra de Oliveira, Lucas Ambrósio, Gonzaga de Albuquerque, Andre Philippi, de Carvalho, Raíssa Corrêa, de Medeiros, Denise Dumke
Published in Total quality management & business excellence (18.08.2022)
Published in Total quality management & business excellence (18.08.2022)
Get full text
Journal Article
Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS
de Aquino, Joás Tomaz, de Melo, Fagner José Coutinho, Jerônimo, Taciana de Barros, de Medeiros, Denise Dumke
Published in International journal of fuzzy systems (01.02.2019)
Published in International journal of fuzzy systems (01.02.2019)
Get full text
Journal Article