Search Results - "Zolkiewski, Judy"

Interactively developed capabilities: evidence from dyadic servitization relationships by Raddats, Chris, Zolkiewski, Judy, Story, Vicky Mary, Burton, Jamie, Baines, Tim, Ziaee Bigdeli, Ali

“…Purpose The purpose of this paper is to challenge the focal firm perspective of much resource/capability research, identifying how a dyadic perspective…”

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Relationship portfolios and guanxi in Chinese business strategy by Zolkiewski, Judy M., Feng, Junwei

“…Purpose - This paper aims to investigate relationship portfolio management in a Chinese context. It has an electronic component manufacturing company active in…”

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Do relationship portfolios and networks provide the key to successful relationship management? by Zolkiewski, Judy, Turnbull, Peter

“…The importance of effective planning and management of an organization's array of customer and supplier relationships is self-evident, yet relatively little…”

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Every cloud has a silver lining — Exploring the dark side of value co-creation in B2B service networks by Chowdhury, Ilma Nur, Gruber, Thorsten, Zolkiewski, Judy

“…This research explores the dark side of value co-creation (VCC) in B2B service networks. Whilst VCC is attracting a great deal of academic attention and a…”

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An assessment of customer service in business-to-business relationships by Zolkiewski, Judy, Lewis, Barbara, Yuan, Fang, Yuan, Jing

“…Purpose - The purpose of this paper is to develop a deeper understanding of customer service service quality in business-to-business contexts.Design…”

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Bridging the relevance-ranking chasm: mission impossible? by Zolkiewski, Judy

“…Purpose This paper aims to debate the challenges related to balancing relevance and ranking in management research. Design/methodology/approach This is a…”

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Capabilities for advanced services: A multi-actor perspective by Story, Vicky M., Raddats, Chris, Burton, Jamie, Zolkiewski, Judy, Baines, Tim

“…Servitization involves manufacturers developing service offerings to grow revenue and profit. Advanced services, in particular, can facilitate a more…”

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Exploring service failure in a business-to-business context by Zhu, Xia, Zolkiewski, Judy

“…Purpose – This study aims to explore how business-to-business service failures manifest in a manufacturing context. Design/methodology/approach – The empirical…”

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Coopetition and value creation and appropriation: The role of interdependencies, tensions and harmony by Chou, Hsin-Hui, Zolkiewski, Judy

“…This research explores the dynamic nature of coopetition in a network context, specifically within a value net. Evidence from a single, longitudinal case study…”

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Effective knowledge transfer between the headquarters and a subsidiary in a MNC: the need for heeding capacity by Ishihara, Hiroyuki, Zolkiewski, Judy

“…Purpose This paper aims to focus on knowledge transfer between the headquarters and a subsidiary of a multinational corporation (MNC). A framework with type of…”

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Commercialization networks in emerging technologies: the case of UK nanotechnology small and midsize enterprises by Salehi, Fatemeh, Shapira, Philip, Zolkiewski, Judy

“…This paper investigates how small and midsize enterprises (SMEs) utilize networks to commercialize emerging technologies. We build on literature on SMEs and…”

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Motivations for servitization: the impact of product complexity by Raddats, Chris, Baines, Tim, Burton, Jamie, Story, Vicky Mary, Zolkiewski, Judy

“…Purpose – The purpose of this paper is to identify the commonalities and differences in manufacturers’ motivations to servitise. Design/methodology/approach –…”

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Should we cooperate? Game theory insights for servitization by Wagstaff, Scott, Burton, Jamie, Zolkiewski, Judy

“…PurposeAn abundance of literature suggests that organisations adopting a cooperative approach achieve greater rewards than those that act in opposition or…”

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Capabilities supporting digital servitization: A multi-actor perspective by Marcon, Érico, Marcon, Arthur, Ayala, Néstor F., Frank, Alejandro G., Story, Vicky, Burton, Jamie, Raddats, Chris, Zolkiewski, Judy

“…Digital transformation in business solutions is offering opportunities for servitization to become more digitalized. In this context, digital servitization…”

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Overcoming the challenges that hinder new service development by manufacturers with diverse services strategies by Burton, Jamie, Story, Vicky M., Raddats, Chris, Zolkiewski, Judy

“…This paper explores the new service development (NSD) challenges that manufacturers face in undertaking servitization initiatives and their attempts to…”

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Investigating barriers to demand-driven SME collaboration in low-volume high-variability manufacturing by Kazantsev, Nikolai, Pishchulov, Grigory, Mehandjiev, Nikolay, Sampaio, Pedro, Zolkiewski, Judy

“…Purpose This paper adopts a multi-tier perspective and aims to explore challenges of small and medium-sized enterprises (SMEs) in collaborative manufacturing…”

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Tensions in value spaces: The organizational buying center and advanced services by Zolkiewski, Judy, Story, Vicky M., Burton, Jamie, Raddats, Chris, Baines, Tim, Medway, Dominic

“…Advanced services necessitate redistribution of activities and new value co-creation processes and configurations, which are negotiated through interactions…”

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Exploring service adaptation in a business-to-business context by Zhu, Xia, Zolkiewski, Judy

“…Purpose – The purpose of this paper is to investigate service adaptation in a business-to-business context and explores the characteristics of service…”

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Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems by Story, Vicky, Zolkiewski, Judy, Verleye, Katrien, Nazifi, Amin, Hannibal, Claire, Grimes, Anthony, Abboud, Liliane

“…In service ecosystems not all actors have direct relationships with end users, yet they are often critical for delivering better service experiences. Specific…”

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Digital service innovation challenges faced during servitization: a multi-level perspective by Burton, Jamie, Story, Victoria Mary, Zolkiewski, Judy, Nisha, Nazifa

“…PurposeDigital Service innovation (DSI) plays a fundamental role in the successful transition from product manufacturer or traditional service provider to a…”

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