Search Results - "Zhou, Yong-Pin" :: K.UTB vyhledávací portál | TBU Library Retrieval Portal

Impact of Supply Chain Transparency on Sustainability under NGO Scrutiny

Impact of Supply Chain Transparency on Sustainability under NGO Scrutiny

by Chen, Shi, Zhang, Qinqin, Zhou, Yong‐Pin
Published in Production and operations management (01.12.2019)

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Journal Article

Customer segmentation and ex ante fairness: A queueing perspective

Customer segmentation and ex ante fairness: A queueing perspective

by Liu, Jian, Zhou, Yong‐Pin, Chen, Jian
Published in Production and operations management (01.10.2023)

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Journal Article

To Preannounce or Not: New Product Development in a Competitive Duopoly Market

To Preannounce or Not: New Product Development in a Competitive Duopoly Market

by Klastorin, Ted, Mamani, Hamed, Zhou, Yong-Pin
Published in Production and operations management (01.12.2016)

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Journal Article

Measuring Customer Lifetime Value in a Semi-Contractual Transaction Setting with Artificially Truncated Duration

Measuring Customer Lifetime Value in a Semi-Contractual Transaction Setting with Artificially Truncated Duration

by Qi, Jiayin, Zhou, Yong-pin, Li, Jia
Published in Journal of relationship marketing (Binghamton, N.Y.) (03.04.2022)

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Journal Article

Impact of Queue Configuration on Service Time: Evidence from a Supermarket

Impact of Queue Configuration on Service Time: Evidence from a Supermarket

by Wang, Jingqi, Zhou, Yong-Pin
Published in Management science (01.07.2018)

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Journal Article

Coordinated Replenishment Strategies in Inventory/Distribution Systems

Coordinated Replenishment Strategies in Inventory/Distribution Systems

by Gurbuz, Mustafa Cagri, Moinzadeh, Kamran, Zhou, Yong-Pin
Published in Management science (01.02.2007)

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Journal Article

Call-Routing Schemes for Call-Center Outsourcing

Call-Routing Schemes for Call-Center Outsourcing

by Gans, Noah, Zhou, Yong-Pin
Published in Manufacturing & service operations management (01.01.2007)

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Journal Article

Analysis of Scale Effects in Peer-to-Peer Networks

Analysis of Scale Effects in Peer-to-Peer Networks

by Yung-Ming Li, Yung-Ming Li, Yong Tan, Yong Tan, Yong-Pin Zhou, Yong-Pin Zhou
Published in IEEE/ACM transactions on networking (01.06.2008)

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Journal Article

Incorporating Satisfaction into Customer Value Analysis: Optimal Investment in Lifetime Value

Incorporating Satisfaction into Customer Value Analysis: Optimal Investment in Lifetime Value

by Ho, Teck-Hua, Park, Young-Hoon, Zhou, Yong-Pin
Published in Marketing science (Providence, R.I.) (01.05.2006)

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Journal Article

A Call-Routing Problem with Service-Level Constraints

A Call-Routing Problem with Service-Level Constraints

by Gans, Noah, Zhou, Yong-Pin
Published in Operations research (01.03.2003)

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Journal Article

Managing Response Time in a Call-Routing Problem with Service Failure

Managing Response Time in a Call-Routing Problem with Service Failure

by de Vericourt, Francis, Zhou, Yong-Pin
Published in Operations research (01.11.2005)

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Journal Article

Managing Learning and Turnover in Employee Staffing

Managing Learning and Turnover in Employee Staffing

by Gans, Noah, Zhou, Yong-Pin
Published in Operations research (01.11.2002)

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Journal Article

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

by Ren, Z. Justin, Zhou, Yong-Pin
Published in Management science (01.02.2008)

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Journal Article

Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling

Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling

by Gans, Noah, Shen, Haipeng, Zhou, Yong-Pin, Korolev, Nikolay, McCord, Alan, Ristock, Herbert
Published in Manufacturing & service operations management (22.09.2015)

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Journal Article

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers

by Mehrotra, Vijay, Ross, Kevin, Ryder, Geoff, Zhou, Yong-Pin
Published in Manufacturing & service operations management (01.01.2012)

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Journal Article

A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost

A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost

by Jain, Apurva, Moinzadeh, Kamran, Zhou, Yong-Pin
Published in Operations research (01.09.2012)

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Journal Article

On the incomplete results for the heterogeneous server problem

On the incomplete results for the heterogeneous server problem

by de Véricourt, Francis, Zhou, Yong-Pin
Published in Queueing systems (01.03.2006)

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Journal Article

How does customer self-construal moderate CRM value creation chain?

How does customer self-construal moderate CRM value creation chain?

by Qi, Jia-Yin, Qu, Qi-Xing, Zhou, Yong-Pin
Published in Electronic commerce research and applications (01.09.2014)

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Journal Article

The impact of users’ characteristics on customer lifetime value raising: evidence from mobile data service in China

The impact of users’ characteristics on customer lifetime value raising: evidence from mobile data service in China

by Qi, Jia-Yin, Qu, Qi-Xing, Zhou, Yong-Pin, Li, Lei
Published in Information technology and management (01.12.2015)

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Journal Article

Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study

Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study

by Qi, Jia-Yin, Zhou, Yong-Pin, Chen, Wen-Jing, Qu, Qi-Xing
Published in Information technology and management (01.12.2012)

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Journal Article