When Does (Mis)Fit Between Customer Service Orientation and Internal Service Qualities Matter for Frontline Employees’ Pride in Membership and Their Behaviors?
Yongho Hyun, Martin, Gao, Lisa, Lee, Seoki, Kim, Hyeon-Cheol
Published in Cornell hospitality quarterly (01.11.2024)
Published in Cornell hospitality quarterly (01.11.2024)
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Journal Article
Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems
Yongho Hyun, Martin, Kim, Hyeon-Cheol, O'Keefe, Robert Martin
Published in Journal of travel & tourism marketing (17.11.2014)
Published in Journal of travel & tourism marketing (17.11.2014)
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Journal Article
Exploring the Role of Innovative Technologies in Building a Knowledge-Based Destination
Racherla, Pradeep, Hu, Clark, Hyun, Martin Yongho
Published in Current issues in tourism (01.09.2008)
Published in Current issues in tourism (01.09.2008)
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Journal Article
Effects of perceived benefits and concerns misfit on residents’ destination citizenship behaviors: a moderating role of perceived risk of COVID-19 recurrence
Hyun, Martin Yongho, Jung, SoYeon, Kim, Hyeon-Cheol, Gursoy, Dogan
Published in Journal of sustainable tourism (11.12.2023)
Published in Journal of sustainable tourism (11.12.2023)
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Journal Article
A Model of Virtual Destination Branding
Yongho Hyun, Martin, Cai, Liping A
Published in Tourism Branding: Communities in Action (09.12.2009)
Published in Tourism Branding: Communities in Action (09.12.2009)
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Book Chapter
Mobile Services as a Marketing Tool to Enhance Restaurant Revenue: An Exploratory Study
Lee, Seoki, Hwang, Johye, Hyun, Martin Yongho
Published in Journal of hospitality marketing & management (07.06.2010)
Published in Journal of hospitality marketing & management (07.06.2010)
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Journal Article