Should firms invest in social commerce? An integrative perspective
Lam, Hugo K.S., Yeung, Andy C.L., Lo, Chris K.Y., Cheng, T.C.E.
Published in Information & management (01.12.2019)
Published in Information & management (01.12.2019)
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Understanding firms׳ selection of their ISO 9000 third-party certifiers
Castka, Pavel, Prajogo, Daniel, Sohal, Amrik, Yeung, Andy C.L.
Published in International journal of production economics (01.04.2015)
Published in International journal of production economics (01.04.2015)
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High-contact services of the transient and high-uncertainty type: managing customer experience
Yee, Rachel W.Y, Choi, Thomas Y, Yeung, Andy C.L, Cheng, T.C.E
Published in Industrial management + data systems (15.03.2022)
Published in Industrial management + data systems (15.03.2022)
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An empirical study of transformational leadership, team performance and service quality in retail banks
Lee, Peter K.C., Cheng, T.C. Edwin, Yeung, Andy C.L., Lai, Kee-hung
Published in Omega (Oxford) (01.12.2011)
Published in Omega (Oxford) (01.12.2011)
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Journal Article
The service-profit chain: An empirical analysis in high-contact service industries
Yee, Rachel W.Y., Yeung, Andy C.L., Cheng, T.C.E.
Published in International journal of production economics (01.04.2011)
Published in International journal of production economics (01.04.2011)
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Journal Article
Employee learning in high-contact service industries
Yee, Rachel W.Y, Lee, Peter K.C, Yeung, Andy C.L, Cheng, T.C.E
Published in Management decision (27.03.2018)
Published in Management decision (27.03.2018)
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