Change your Service Policies Based on your Data
Ye (Lan) Yang, Zheng
Published in Journal of interlibrary loan, document delivery & electronic reserve (27.05.2018)
Published in Journal of interlibrary loan, document delivery & electronic reserve (27.05.2018)
Get full text
Journal Article
Cross-Train Your New Hire With a Plan and Schedule
Yang, Zheng Ye (Lan)
Published in Journal of interlibrary loan, document delivery & electronic reserve (20.10.2015)
Published in Journal of interlibrary loan, document delivery & electronic reserve (20.10.2015)
Get full text
Journal Article
Providing Free Document Delivery Services to a Campus of 48,000 Library Users
Yang, Zheng Ye Lan
Published in Journal of interlibrary loan, document delivery & electronic reserve (23.06.2005)
Published in Journal of interlibrary loan, document delivery & electronic reserve (23.06.2005)
Get full text
Journal Article
Frequently Asked Questions From ILL Practitioners
Yang, Zheng Ye (Lan)
Published in Journal of interlibrary loan, document delivery & electronic reserve (01.07.2011)
Published in Journal of interlibrary loan, document delivery & electronic reserve (01.07.2011)
Get full text
Journal Article
Meeting Our Customers' Expectations: A Follow-Up Customer Satisfaction Survey After 10 Years of Free Document Delivery and Interlibrary Loan Services at Texas A&M University Libraries
Yang, Zheng Ye (Lan), Hahn, Douglas, Thornton, Elaine
Published in Journal of interlibrary loan, document delivery & electronic reserve (01.04.2012)
Published in Journal of interlibrary loan, document delivery & electronic reserve (01.04.2012)
Get full text
Journal Article