Determinants of quality in airline service: the user's view of a developing country
Guimaraes Junior, Djalma Silva, Melo, Fagner José Coutinho de, Sant’anna, Carlos Henrique Michels de, Xavier, Larissa de Arruda, Medeiros, Denise Dumke de
Published in Brazilian journal of operations & production management (18.05.2024)
Published in Brazilian journal of operations & production management (18.05.2024)
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Journal Article
A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II
Becerra, Claudia Editt Tornero, Melo, Fagner José Coutinho de, Xavier, Larissa de Arruda, Albuquerque, André Philippi Gonzaga de, Barbosa, Aline Amaral Leal, Oliveira, Lucas Ambrósio Bezerra de, Carvalho, Raíssa Souto Maior Corrêa de, Medeiros, Denise Dumke de
Published in Systems (Basel) (01.10.2024)
Published in Systems (Basel) (01.10.2024)
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Journal Article
LOGISTICS OF TRANSPORT IN AIRPORTS CENTERS: A STRUCTURED LITERATURE REVIEW
Albuquerque, Lys-Belli Alves Correia Santos, Melo, Fagner José Coutinho de, Guimarães Junior, Djalma Silva, Sant’Anna, Carlos Henrique Michels de, Xavier, Larissa De Arruda
Published in Revista Gestão em Análise (06.10.2022)
Published in Revista Gestão em Análise (06.10.2022)
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Journal Article
The Standardization of administrative processes: a case study using continuous improvement tool
Espíndola, Suzana Carla Nunes Lins, Albuquerque, André Philippi Gonzaga de, Xavier, Larissa De Arruda, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de
Published in Brazilian journal of operations & production management (01.12.2019)
Published in Brazilian journal of operations & production management (01.12.2019)
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Journal Article
Evaluation of quality of online shopping services in times of COVID-19 based on E-S-QUAL model and Fuzzy TOPSIS method
de Melo, Fagner José Coutinho, Xavier, Larissa de Arruda, de Albuquerque, André Philippi Gonzaga, de Medeiros, Denise Dumke
Published in Soft computing (Berlin, Germany) (01.06.2023)
Published in Soft computing (Berlin, Germany) (01.06.2023)
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Journal Article
Determinants of quality in airline service
Djalma Silva Guimaraes Junior, Fagner José Coutinho de Melo, Carlos Henrique Michels de Sant’anna, Larissa de Arruda Xavier, Denise Dumke de Medeiros
Published in Brazilian journal of operations & production management (01.05.2024)
Published in Brazilian journal of operations & production management (01.05.2024)
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Journal Article