Towards Integrating Six Sigma Approach: Service Level Agreement Measurement and Monitoring (A Malaysian It Outsourcing Case Study)
Wong, Whee Yen, Lee, Chan Wai, Tshai, Kim Yeow, Sam, Toong Hai
Published in Turkish journal of computer and mathematics education (10.04.2021)
Published in Turkish journal of computer and mathematics education (10.04.2021)
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Journal Article
Customer Relationship Management System for Retail Stores Using Unsupervised Clustering Algorithms with RFM Modeling for Customer Segmentation
Ling, Sun Shuai, Too, Chian Wen, Wong, Whee Yen, Hoo, Meei Hao
Published in 2024 IEEE 14th Symposium on Computer Applications & Industrial Electronics (ISCAIE) (24.05.2024)
Published in 2024 IEEE 14th Symposium on Computer Applications & Industrial Electronics (ISCAIE) (24.05.2024)
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Conference Proceeding
Critical Success Factors of Operational Excellence in Software Quality Assurance: Best Practices for Integrated Change Control Management
Wong, Whee Yen, Sam, Toong Hai, Too, Chian Wen, Khin, Aye Aye
Published in 2023 19th IEEE International Colloquium on Signal Processing & Its Applications (CSPA) (03.03.2023)
Published in 2023 19th IEEE International Colloquium on Signal Processing & Its Applications (CSPA) (03.03.2023)
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Conference Proceeding
An Innovative, Practical-based and Commercial-based Approach: Techno-Commerce Entrepreneurship Shaping the Outcome-based Learning
Yen Wong, Whee, Hai Sam, Toong, Wen Yu, Shu
Published in 2020 IEEE 8th Conference on Systems, Process and Control (ICSPC) (11.12.2020)
Published in 2020 IEEE 8th Conference on Systems, Process and Control (ICSPC) (11.12.2020)
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Conference Proceeding
The Practical Implication of Software Quality Assurance of Change Control Management: Why Overall IT Project Activities Matters?
Teah, Thiam-Shin, Wong, Whee-Yen, Beh, Hooi-Ching
Published in 2019 IEEE 7th Conference on Systems, Process and Control (ICSPC) (01.12.2019)
Published in 2019 IEEE 7th Conference on Systems, Process and Control (ICSPC) (01.12.2019)
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Conference Proceeding
Six Sigma in IT Processes, IT Services and IT Products: A Fact or a Fad? Six Sigma beyond Manufacturing in IT Processes, IT Services and IT Products
Whee Yen Wong, Chan Wai Lee, Kim Yeow Tshai
Published in 2012 IEEE 12th International Conference on Computer and Information Technology (01.10.2012)
Published in 2012 IEEE 12th International Conference on Computer and Information Technology (01.10.2012)
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Conference Proceeding
A Review of Integrating Digital Twin Technology to Integrated Software Change Control Management: Six Sigma Practice and Approach
Wong, Whee Yen, Hai Sam, Toong, Too, Chian Wen, Aye Khin, Aye, Ching, Beh Hooi
Published in 2024 IEEE 6th Symposium on Computers & Informatics (ISCI) (10.08.2024)
Published in 2024 IEEE 6th Symposium on Computers & Informatics (ISCI) (10.08.2024)
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Conference Proceeding
A Lifting-Transferring Assistive Device Between Wheelchair and Car Seat for Disabled
Sam, Toong Hai, Tee, Kian Sek, Wong, Whee Yen, Chew, Chang Choon, Soon, Chin Fhong
Published in 2024 International Conference on Future Technologies for Smart Society (ICFTSS) (07.08.2024)
Published in 2024 International Conference on Future Technologies for Smart Society (ICFTSS) (07.08.2024)
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Conference Proceeding
Object Detection and Optical Character Recognition for Automated Malaysia Driving License and Road Tax Document Details Retrieval
Lam, Chun Hong, Too, Chian Wen, Wong, Whee Yen, Sam, Toong Hai, Ching, Beh Hooi, Hao, Hoo Meei
Published in 2024 IEEE 6th Symposium on Computers & Informatics (ISCI) (10.08.2024)
Published in 2024 IEEE 6th Symposium on Computers & Informatics (ISCI) (10.08.2024)
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Conference Proceeding
Six Sigma Practices and Implementation for Information Technology Project: Key Questions to Guide Better Understanding and Decision Making
Wong, Whee Yen, Yu, Shu Wen
Published in 2020 16th IEEE International Colloquium on Signal Processing & Its Applications (CSPA) (01.02.2020)
Published in 2020 16th IEEE International Colloquium on Signal Processing & Its Applications (CSPA) (01.02.2020)
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Conference Proceeding
Software Quality Assurance Plan: Setting Quality Assurance Checkpoints within the Project Life Cycle and System Development Life Cycle
Wong, Whee Yen, Hai Sam, Toong, Too, Chian Wen, Fong Pok, Wei
Published in 2022 IEEE 18th International Colloquium on Signal Processing & Applications (CSPA) (12.05.2022)
Published in 2022 IEEE 18th International Colloquium on Signal Processing & Applications (CSPA) (12.05.2022)
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Conference Proceeding
UReST: A Knowledge-Based Usability Requirements Specification Support Tool
Too, Chian Wen, Hao Hoo, Meei, Yen, Wong Whee, Chin Khor, Kok
Published in 2022 International Conference on Decision Aid Sciences and Applications (DASA) (23.03.2022)
Published in 2022 International Conference on Decision Aid Sciences and Applications (DASA) (23.03.2022)
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Conference Proceeding
A Roadmap to Quality Improvement Methodology (QIM) for IT and Non-IT Related Project: Factors Affecting the Adoption and Implementation of QIM
Wong, Whee Yen, Rajindran, Sindhu, Lee, Chan Wai
Published in 2018 IEEE Conference on Systems, Process and Control (ICSPC) (01.12.2018)
Published in 2018 IEEE Conference on Systems, Process and Control (ICSPC) (01.12.2018)
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Conference Proceeding
A Systematic Approach to Software Quality Assurance: The Relationship of Project Activities within Project Life Cycle and System Development Life Cycle
Wong, Whee Yen, Wen Yu, Su, Too, Chian Wen
Published in 2018 IEEE Conference on Systems, Process and Control (ICSPC) (01.12.2018)
Published in 2018 IEEE Conference on Systems, Process and Control (ICSPC) (01.12.2018)
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Conference Proceeding
Next era of enterprise resource planning system review on traditional on-premise ERP versus cloud-based ERP: Factors influence decision on migration to cloud-based ERP for Malaysian SMEs/SMIs
Lee, Ming Jia, Wong, Whee Yen, Hoo, Meei Hao
Published in 2017 IEEE Conference on Systems, Process and Control (ICSPC) (01.12.2017)
Published in 2017 IEEE Conference on Systems, Process and Control (ICSPC) (01.12.2017)
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Conference Proceeding