The psychology of the wait time experience - what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study
Chu, Holly, Westbrook, Robert A, Njue-Marendes, Sarah, Giordano, Thomas P, Dang, Bich N
Published in BMC health services research (08.07.2019)
Published in BMC health services research (08.07.2019)
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Journal Article
Acceptability and feasibility of video-based coaching to enhance clinicians' communication skills with patients
Freytag, Jennifer, Chu, Jinna, Hysong, Sylvia J, Street, Jr, Richard L, Markham, Christine M, Giordano, Thomas P, Westbrook, Robert A, Njue-Marendes, Sarah, Johnson, Syundai R, Dang, Bich N
Published in BMC medical education (08.02.2022)
Published in BMC medical education (08.02.2022)
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Journal Article
Retaining HIV Patients in Care: The Role of Initial Patient Care Experiences
Dang, Bich N., Westbrook, Robert A., Hartman, Christine M., Giordano, Thomas P.
Published in AIDS and behavior (01.10.2016)
Published in AIDS and behavior (01.10.2016)
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Journal Article
The Effect of Initial Patient Experiences and Life Stressors on Predicting Lost to Follow-Up in Patients New to an HIV Clinic
Guajardo, Emmanuel, Giordano, Thomas P., Westbrook, Robert A., Black, William C., Njue-Marendes, Sarah, Dang, Bich N.
Published in AIDS and behavior (01.06.2022)
Published in AIDS and behavior (01.06.2022)
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Journal Article
What patient involvement means to new patients at two HIV clinics: A longitudinal, qualitative study
Freytag, Jennifer, Jiang, Zhixin J., Giordano, Thomas P., Westbrook, Robert A., McCurdy, Sheryl A., Njue-Marendes, Sarah, Dang, Bich N.
Published in Patient education and counseling (01.08.2019)
Published in Patient education and counseling (01.08.2019)
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Journal Article
Customers, knowledge management, and intellectual capital
Gorry, G Anthony, Westbrook, Robert A
Published in Knowledge management research & practice (01.02.2013)
Published in Knowledge management research & practice (01.02.2013)
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Journal Article
Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry
Dholakia, Utpal M., Singh, Siddharth S., Westbrook, Robert A.
Published in Journal of service research : JSR (01.11.2010)
Published in Journal of service research : JSR (01.11.2010)
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Journal Article
Managing Customer Value in Business-to-Business Markets
Mittal, Vikas, Frennea, Carly, Westbrook, Robert A.
Published in Marketing Review St. Gallen (01.06.2014)
Published in Marketing Review St. Gallen (01.06.2014)
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