The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry
Lyu, Yijing, Zhou, Xing, Li, Weiwen, Wan, Junbao, Zhang, Jie, Qiu, Canhua
Published in International journal of contemporary hospitality management (01.01.2016)
Published in International journal of contemporary hospitality management (01.01.2016)
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