by D. Raggio, Randle, M. Walz, Anna, Bose Godbole, Mousumi, Anne Garretson Folse, Judith
Published in European journal of marketing (01.01.2014)

by Celuch, Kevin, Walz, Anna M.
Published in Services marketing quarterly (02.04.2020)

by Celuch, Kevin G, Walz, Anna M
Published in Journal of consumer satisfaction, dissatisfaction, and complaining behavior (01.01.2023)

by D. Raggio, Randle, M. Walz, Anna, Bose Godbole, Mousumi, Anne Garretson Folse, Judith
Published in European journal of marketing (04.02.2014)

by Walz, Anna M, Celuch, Kevin, Robinson, Nadine G
Published in Journal of consumer satisfaction, dissatisfaction, and complaining behavior (01.01.2012)

by Walz, Anna M, Celuch, Kevin G
Published in Journal of consumer satisfaction, dissatisfaction, and complaining behavior (01.01.2010)

by Celuch, Kevin, Walz, Anna, Saxby, Carl, Ehlen, Craig
Published in New England journal of entrepreneurship (01.03.2011)