Transformative retail services: Elevating loyalty through customer well-being
Troebs, Cord-Christian, Wagner, Tillmann, Heidemann, F.
Published in Journal of retailing and consumer services (01.11.2018)
Published in Journal of retailing and consumer services (01.11.2018)
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Journal Article
Does Customer Demotion Jeopardize Loyalty?
Wagner, Tillmann, Hennig-Thurau, Thorsten, Rudolph, Thomas
Published in Journal of marketing (01.05.2009)
Published in Journal of marketing (01.05.2009)
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Journal Article
Shopping motivation revised: a means-end chain analytical perspective
Wagner, Tillmann
Published in International journal of retail & distribution management (01.01.2007)
Published in International journal of retail & distribution management (01.01.2007)
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Journal Article
Towards a hierarchical theory of shopping motivation
Wagner, Tillmann, Rudolph, Thomas
Published in Journal of retailing and consumer services (01.09.2010)
Published in Journal of retailing and consumer services (01.09.2010)
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Journal Article
Does Customer Demotion Jeopardize Loyalty?
Wagner, Tillmann, Hennig-Thurau, Thorsten, Rudolph, Thomas
Published in Journal of marketing (01.05.2009)
Published in Journal of marketing (01.05.2009)
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Journal Article
Customer Ethnic Bias in Service Encounters
Linzmajer, Marc, Brach, Simon, Walsh, Gianfranco, Wagner, Tillmann
Published in Journal of service research : JSR (01.05.2020)
Published in Journal of service research : JSR (01.05.2020)
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Journal Article
Do Customer Discounts Affect Frontline Employees?
Troebs, Cord-Christian, Wagner, Tillmann, Herzog, Walter
Published in Journal of service research : JSR (01.08.2021)
Published in Journal of service research : JSR (01.08.2021)
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Journal Article
Rock on! An elementary model of customer satisfaction with musical performances
Minor, Michael S, Wagner, Tillmann, Brewerton, F.J, Hausman, Angela
Published in The Journal of services marketing (01.01.2004)
Published in The Journal of services marketing (01.01.2004)
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Journal Article
Scale Development for Consumer Confusion
Schweizer, Markus, Kotouc, Alexander J, Wagner, Tillmann
Published in Advances in Consumer Research (01.01.2006)
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Published in Advances in Consumer Research (01.01.2006)
Conference Proceeding
Barriers to Online Shopping in Switzerland
Rudolph, Thomas, Rosenbloom, Bert, Wagner, Tillmann
Published in Journal of international consumer marketing (09.08.2004)
Published in Journal of international consumer marketing (09.08.2004)
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Journal Article
Cheers! A Means-End Chain Analysis of College Students' Bar-Choice Motivations
McDonald, Robert E., Wagner, Tillmann, Minor, Michael S.
Published in Annals of leisure research (01.01.2008)
Published in Annals of leisure research (01.01.2008)
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Journal Article
Scale Development for Consumer Confusion
Schweizer, Markus, Kotouc, Alexander J, Wagner, Tillmann
Published in Advances in Consumer Research (01.01.2005)
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Published in Advances in Consumer Research (01.01.2005)
Conference Proceeding