Trust in humanoid robots: implications for services marketing
van Pinxteren, Michelle M.E., Wetzels, Ruud W.H., Rüger, Jessica, Pluymaekers, Mark, Wetzels, Martin
Published in The Journal of services marketing (18.09.2019)
Published in The Journal of services marketing (18.09.2019)
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Journal Article
Viewpoint: The impact of coronavirus on service ecosystems as service mega-disruptions
Kabadayi, Sertan, O’Connor, Genevieve E, Tuzovic, Sven
Published in The Journal of services marketing (07.11.2020)
Published in The Journal of services marketing (07.11.2020)
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Journal Article
Customer engagement behaviours in social media: capturing innovation opportunities
Carlson, Jamie, Rahman, Mohammad, Voola, Ranjit, De Vries, Natalie
Published in The Journal of services marketing (19.02.2018)
Published in The Journal of services marketing (19.02.2018)
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Journal Article
Value of social robots in services: social cognition perspective
Čaić, Martina, Mahr, Dominik, Oderkerken-Schröder, Gaby
Published in The Journal of services marketing (18.09.2019)
Published in The Journal of services marketing (18.09.2019)
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Journal Article
Customer brand engagement during service lockdown
Hollebeek, Linda D, Smith, Dale L.G, Kasabov, Edward, Hammedi, Wafa, Warlow, Alexander, Clark, Moira K
Published in The Journal of services marketing (05.04.2021)
Published in The Journal of services marketing (05.04.2021)
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Journal Article
Twenty-seven years of service research: a literature review and research agenda
Furrer, Olivier, Yu Kerguignas, Jie, Delcourt, Cécile, Gremler, Dwayne D
Published in The Journal of services marketing (19.06.2020)
Published in The Journal of services marketing (19.06.2020)
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Journal Article
Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers
Sharma, Shikha, Conduit, Jodie, Rao Hill, Sally
Published in The Journal of services marketing (01.01.2017)
Published in The Journal of services marketing (01.01.2017)
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Journal Article
WOW, the make-up AR app is impressive: a comparative study between China and South Korea
Butt, Asad, Ahmad, Hassan, Muzaffar, Asif, Ali, Fayaz, Shafique, Nouman
Published in The Journal of services marketing (13.01.2022)
Published in The Journal of services marketing (13.01.2022)
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Journal Article
SDG editorial: improving life on planet earth – a call to action for service research to achieve the sustainable development goals (SDGs)
Russell-Bennett, Rebekah, Rosenbaum, Mark Scott, Fisk, Raymond P., Raciti, Maria M.
Published in The Journal of services marketing (18.01.2024)
Published in The Journal of services marketing (18.01.2024)
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Journal Article
Enhancing online rapport experience via augmented reality
Huang, Tseng-Lung, Mathews, Shane, Chou, Cindy Yunhsin
Published in The Journal of services marketing (06.12.2019)
Published in The Journal of services marketing (06.12.2019)
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Journal Article
The interplay of customer experience and commitment
Keiningham, Timothy, Ball, Joan, Benoit (née Moeller), Sabine, Bruce, Helen L, Buoye, Alexander, Dzenkovska, Julija, Nasr, Linda, Ou, Yi-Chun, Zaki, Mohamed
Published in The Journal of services marketing (01.01.2017)
Published in The Journal of services marketing (01.01.2017)
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Journal Article
Social well-being and transformative service research: evidence from China
Feng, Kuo, Altinay, Levent, Olya, Hossein
Published in The Journal of services marketing (03.12.2019)
Published in The Journal of services marketing (03.12.2019)
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Journal Article