by Phan, Michel C.T., Styles, Chris W., Patterson, Paul G.
Published in Journal of business research (01.02.2005)

by La, Vinh Q, Patterson, Paul G, Styles, Chris W
Published in The Journal of services marketing (01.10.2005)

by Phan, Michel, Styles, Chris W., Patterson, Paul G.
Published in Journal of business research (01.02.2005)

by Liesch, Peter W, Wilson, Elizabeth J, Phan, Michel C.T., Styles, Chris W, Patterson, Paul G, Sin, Leo Y.M., Tse, Alan C.B., Yau, Oliver H.M., Chow, Raymond P.M., Lee, Jenny S.Y., Lau, Lorett B.Y., Colgate, Mark, Lang, Bodo, Welch, Catherine, Wilkinson, Ian, Medlin, Christopher J, Aurifeille, Jacques-Marie, Quester, Pascale G, Williams, Trevor, Matthews, Judy, Shulman, Arthur D
Published in Journal of business research (01.02.2005)