Service quality and satisfaction in business-to-business services
Spreng, Richard A., Hui Shi, Linda, Page, Thomas J.
Published in The Journal of business & industrial marketing (09.10.2009)
Published in The Journal of business & industrial marketing (09.10.2009)
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Journal Article
Driving In-Role and Extra-Role Brand Performance among Retail Frontline Salespeople: Antecedents and the Moderating Role of Customer Orientation
Hughes, Douglas E., Richards, Keith A., Calantone, Roger, Baldus, Brian, Spreng, Richard A.
Published in Journal of retailing (01.06.2019)
Published in Journal of retailing (01.06.2019)
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Journal Article
An Exploratory Study of the Innovation Evaluation Process
Olshavsky, Richard W., Spreng, Richard A.
Published in The Journal of product innovation management (01.11.1996)
Published in The Journal of product innovation management (01.11.1996)
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Journal Article
A Reexamination of the Determinants of Consumer Satisfaction
Spreng, Richard A., MacKenzie, Scott B., Olshavsky, Richard W.
Published in Journal of marketing (01.07.1996)
Published in Journal of marketing (01.07.1996)
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Journal Article
A Proposed Model of External Consumer Information Search
Schmidt, Jeffrey B, Spreng, Richard A
Published in Journal of the Academy of Marketing Science (01.07.1996)
Published in Journal of the Academy of Marketing Science (01.07.1996)
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Journal Article
Service recovery: Impact on satisfaction and intentions
Spreng, Richard A, Harrell, Gilbert D, Mackoy, Robert D
Published in The Journal of services marketing (01.03.1995)
Published in The Journal of services marketing (01.03.1995)
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Journal Article
A Reexamination of the Determinants of Consumer Satisfaction
Spreng, Richard A., MacKenzie, Scott B., Olshavsky, Richard W.
Published in Journal of marketing (01.07.1996)
Published in Journal of marketing (01.07.1996)
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Journal Article
Do plant guarantees matter? The role of satisfaction and regret when guarantees are present
Dennis, J.H, Behe, B.K, Fernandez, R.T, Schutzki, R, Page, T.J. Jr, Spreng, R.A
Published in HortScience (01.02.2005)
Published in HortScience (01.02.2005)
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Journal Article
Understanding Behavioral Consequences of Dissatisfied and Regretful Customers
Dennis, Jennifer H, Behe, Bridget K, Page, Thomas J., Jr, Spreng, Richard A
Published in HortScience (01.07.2004)
Published in HortScience (01.07.2004)
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Journal Article
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: an empirical examination
Patterson, Paul G, Spreng, Richard A
Published in International journal of service industry management (01.01.1997)
Published in International journal of service industry management (01.01.1997)
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Journal Article
Service quality and satisfaction in businesstobusiness services
Spreng, Richard A., Hui Shi, Linda, Page, Thomas J.
Published in The Journal of business & industrial marketing (09.10.2009)
Published in The Journal of business & industrial marketing (09.10.2009)
Get full text
Journal Article
An exploratory study of the innovation evaluation process
Olshavsky, Richard W., Spreng, Richard A.
Published in The Journal of product innovation management (01.01.1996)
Published in The Journal of product innovation management (01.01.1996)
Get full text
Journal Article