Methods and systems for automatically recognizing actions in a call center environment using screen capture technology
Yao, Jinhui, Charif, Yasmine, Kulkarni, Rakesh S, Prabhakara, Jagadeesh Chandra Bose Rantham, Gross, Eric Michael, Simmons, Jr., Isaiah Lorenzo, Wu, Wencheng, Shah, Tanvi Himanshubhai, Shankara Narayana, Madhavi Bangalore, Mongeon, Michael C, Watts-Perotti, Jennifer
Year of Publication 12.06.2018
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Year of Publication 12.06.2018
Patent