Search Results - "Service robots" :: K.UTB vyhledávací portál

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Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses

by So, Kevin Kam Fung, Kim, Hyunsu, Liu, Stephanie Q, Fang, Xiang, Wirtz, Jochen
Published in European journal of marketing (30.01.2024)

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Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective

by Yang, Huijun, Wang, Yao-Chin, Song, Hanqun, Ma, Emily
Published in International journal of contemporary hospitality management (06.08.2024)

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When Female (Male) Robot Is Talking To Me: Effect of service robots’ gender and anthropomorphism on customer satisfaction

by Seo, Soobin
Published in International journal of hospitality management (01.04.2022)

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Research trends on guest experience with service robots in the hospitality industry: a bibliometric analysis

by Yörük, Tayfun, Akar, Nuray, Özmen, Neslihan Verda
Published in European journal of innovation management (17.07.2024)

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The impact of the cuteness of service robots on consumers’ interaction willingness

by Guo, Leilei, Liang, Jianping, Huang, Yanshan, Shang, Juncheng
Published in Current psychology (New Brunswick, N.J.) (01.04.2024)

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Evolution of service robots in marketing: A relational framework and future research agenda

by Mahr, Dominik, Odekerken-Schröder, Gaby, Doorn, Jenny van
Published in Journal of business research (01.04.2025)

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Service robots and artificial morality: an examination of robot behavior that violates human privacy

by Soderlund, Magnus
Published in Journal of service theory and practice (19.07.2023)

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Service robots and perceived discrimination in tourism and hospitality

by Seyitoğlu, Faruk, Ivanov, Stanislav
Published in Tourism management (1982) (01.06.2023)

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Service task compatibility for human staff vs. service robots: Roles of product type and brand level

by Lee, Seonjeong (Ally), Oh, Haemoon
Published in International journal of hospitality management (01.01.2025)

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The Effects of Perceived Identity Threat and Realistic Threat on the Negative Attitudes and Usage Intentions Toward Hotel Service Robots: The Moderating Effect of the Robot’s Anthropomorphism

by Huang, Hsien-Long, Cheng, Li-Keng, Sun, Pi-Chuan, Chou, Szu-Jung
Published in International journal of social robotics (01.11.2021)

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Similarity-attraction theory perspective on service employees and service robots’ interactions

by Yang, Huijun, Song, Hanqun, Wang, Yao-Chin, Ma, Emily
Published in The Service industries journal (03.04.2025)

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Ontology-based knowledge management with verbal interaction for command interpretation and execution by home service robots

by Villamar Gómez, L., Miura, J.
Published in Robotics and autonomous systems (01.06.2021)

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How Service Robots Facilitate User Self-Disclosure: The Roles of Personality, Animacy, and Automated Social Presence

by Lei, Xin, Liu, Fengyuan
Published in International journal of human-computer interaction (16.02.2025)

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Use of service robots in an event setting: Understanding the role of social presence, eeriness, and identity threat

by Singh, Smita, Olson, Eric D., Tsai, Chin-Hsun (Ken)
Published in Journal of hospitality and tourism management (01.12.2021)

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Exploring the balance between functionality and aesthetics: an analytical framework and pragmatic consideration of the anthropomorphism of service robots

by Xin, Xin, Liu, Wenchao
Published in Frontiers in psychology (02.04.2025)

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Human employees and service robots in the service encounter and the role of attribution of theory of mind

by Söderlund, Magnus
Published in Journal of retailing and consumer services (01.11.2024)

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Integrating sustainability in the design process of urban service robots

by van der Schoor, Michel Joop, Göhlich, Dietmar
Published in Frontiers in robotics and AI (27.09.2023)

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A Gait Recognition Method for Human Following in Service Robots

by Wenzheng Chi, Jiaole Wang, Meng, Max Q.-H
Published in IEEE transactions on systems, man, and cybernetics. Systems (01.09.2018)

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A magical cruise journey: service robots for entertainment on board

by Parvez, M. Omar, Rahimizhian, Sima, Alam, Mohammad Nurul, Irani, Foad, Kim, Woo Gon
Published in Journal of hospitality and tourism technology (11.03.2025)

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When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognition

by Söderlund, Magnus
Published in Journal of retailing and consumer services (01.01.2022)

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