Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay
Hansen, Håvard, Sandvik, Kåre, Selnes, Fred
Published in Journal of service research : JSR (01.05.2003)
Published in Journal of service research : JSR (01.05.2003)
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Journal Article
Commentaries and Rejoinder to “Balancing Risk and Return in a Customer Portfolio”
Published in Journal of marketing
(01.05.2011)
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Journal Article
Market orientation in Nordic banks: does nationality matter?
Flohr Nielsen, Jørn, Høst, Viggo, Jaensson, Jan-Erik, Kock, Sören, Selnes, Fred
Published in European journal of marketing (01.12.2003)
Published in European journal of marketing (01.12.2003)
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Journal Article