An empirical examination of service recovery design
Seawright, Kristie K, Bell DeTienne, Kristen, Preston Bernhisel, M, Hoopes Larson, Charlotte L
Published in Marketing intelligence & planning (09.05.2008)
Published in Marketing intelligence & planning (09.05.2008)
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Journal Article
Institutional theory & entrepreneurship
Bruton, Garry D, Ahlstrom, David, Li, Han-lin, Puffer, Sheila M, McCarthy, Daniel J, Boisot, Max, Moore, Curt B, Bell, R Greg, Filatotchev, Igor, Lim, Dominic S.K., Morse, Eric A, Mitchell, Ronald K, Seawright, Kristie K, Peng, Mike W, Yamakawa, Yasuhiro, Lee, Seung-hyun, Webb, Justin W, Kistruck, Geoffrey M, Ireland, R Duane, Ketchen, Jr., David J., Nasra, Rasha, Dacin, M Tina
Published in Entrepreneurship theory and practice (01.05.2010)
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Published in Entrepreneurship theory and practice (01.05.2010)
Journal Article
Service Recovery in Transition Economies: Russia and China
Gubler, Wendy K T, McCarter, Matthew W, Seawright, Kristie K W, Zhang, Yuli
Published in Managing global transitions (01.04.2008)
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Published in Managing global transitions (01.04.2008)
Journal Article
Gender Comparisons in Entrepreneurial Motivation and Self-Efficacy
Seawright, Kristie K W, Leishman, Joan, Preece, Jessica
Published in ICSB World Conference Proceedings (01.01.2014)
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Published in ICSB World Conference Proceedings (01.01.2014)
Conference Proceeding
Defining quality in technical communication: A holisitc approach
Smart, Karl L, Seawright, Kristie K, DeTienne, Kristen Bell
Published in Technical communication (Washington) (01.08.1995)
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Published in Technical communication (Washington) (01.08.1995)
Journal Article
The effect of documentation on customer perception of product quality
Smart, K.L., Madrigal, J.L., Seawright, K.K.
Published in IEEE transactions on professional communication (01.09.1996)
Published in IEEE transactions on professional communication (01.09.1996)
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Journal Article