Customer Experience Creation: Determinants, Dynamics and Management Strategies
Verhoef, Peter C., Lemon, Katherine N., Parasuraman, A., Roggeveen, Anne, Tsiros, Michael, Schlesinger, Leonard A.
Published in Journal of retailing (01.03.2009)
Published in Journal of retailing (01.03.2009)
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Journal Article
New project? Don't analyze--act
Schlesinger, Leonard A, Kiefer, Charles F, Brown, Paul B
Published in Harvard business review (01.03.2012)
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Published in Harvard business review (01.03.2012)
Magazine Article
Selecting the head of HR: A round-table discussion
Byrne, John A., Emerman, Edward A., McLaughlin, David J., Schlesinger, Leonard A., Barnett, Carole K.
Published in Human resource management (01.12.1988)
Published in Human resource management (01.12.1988)
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Journal Article
Leveraging International Partnerships for Program Innovation
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Trade Publication Article
When right makes might
Heskett, James L, Sasser, W Earl, Schlesinger, Leonard A
Published in The Journal of business strategy (01.07.1997)
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Published in The Journal of business strategy (01.07.1997)
Journal Article
Guarantees Come to Professional Service Firms
Hart, Christopher W L, Schlesinger, Leonard A, Maher, Dan
Published in MIT Sloan management review (01.04.1992)
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Published in MIT Sloan management review (01.04.1992)
Journal Article