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"STEINER ROBERT C"
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"STEINER ROBERT C"
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Sharing dynamic variables in a high availability environment
by
Steiner
,
Robert C
Year of Publication
17.03.2020
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Conditional attribute mapping in work assignment
by
Steiner Robert C
Year of Publication
07.11.2017
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Contact advocate
by
Steiner Robert C
Year of Publication
14.02.2017
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One-to-one matching in a contact center
by
Andrew Flockhart
,
Robert C Steiner
Year of Publication
13.12.2017
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Mechanism for adaptive modification of an attribute tree in graph based contact centers
by
Steiner
,
Robert C
,
Ju, Wen-Hua
Year of Publication
10.09.2019
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High performance queueless contact center
by
Andrew Flockhart
,
Robert C Steiner
Year of Publication
13.09.2017
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Views and metrics for a queueless contact center
by
Andrew Flockhart
,
Robert C Steiner
Year of Publication
13.09.2017
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Mechanism for work assignment in a graph-based contact center
by
Steiner
,
Robert C
,
Ju, Wen-Hua
Year of Publication
04.06.2019
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"SYSTEM AND METHOD FOR EFFICIENTLY MANAGING LARGE CONTACT CENTERS"
by
STEINER
,
ROBERT C
Year of Publication
12.06.2015
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CONTACT ADVOCATE
by
STEINER ROBERT C
Year of Publication
21.05.2015
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SHARING DYNAMIC VARIABLES IN A HIGH AVAILABILITY ENVIRONMENT
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STEINER ROBERT C
Year of Publication
16.04.2015
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STACKABLE STRATEGIES
by
STEINER ROBERT C
Year of Publication
02.04.2015
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Grid-based contact center
by
STEINER ROBERT C
Year of Publication
24.02.2015
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CONDITIONAL ATTRIBUTE MAPPING IN WORK ASSIGNMENT
by
STEINER ROBERT C
Year of Publication
12.02.2015
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Incorporating interactive voice response functions into a work assignment engine script
by
STEINER ROBERT C
Year of Publication
10.02.2015
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HIGH AVAILABILITY SNAPSHOT CORE
by
STEINER ROBERT C
Year of Publication
11.12.2014
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MECHANISM FOR WORK ASSIGNMENT IN A GRAPH-BASED CONTACT CENTER
by
Steiner
,
Robert C
,
Ju, Wen-Hua
Year of Publication
26.07.2018
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METHOD, APPARATUS, AND SYSTEM FOR PROVIDING HEALTH MONITORING EVENT ANTICIPATION AND RESPONSE
by
STEINER ROBERT C
Year of Publication
18.09.2014
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System and method for scheduling based on service completion objectives
by
Flockhart, Andrew D
,
Kohler, Joylee E
,
Steiner
,
Robert C
Year of Publication
03.03.2020
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METHOD, APPARATUS, AND SYSTEM FOR PROVIDING AND USING A SCHEDULING DELTA QUEUE
by
STEINER ROBERT C
Year of Publication
07.08.2014
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