Search Results - "STEINER ROBERT C" :: K.UTB vyhledávací portál

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AGENT SKILL PROMOTION AND DEMOTION BASED ON CONTACT CENTER STATE

by KOHLER JOYLEE, FLOCKHART ANDREW D, STEINER ROBERT C
Year of Publication 24.01.2013

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Patent

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SYSTEM AND METHOD FOR SCHEDULING BASED ON SERVICE COMPLETION OBJECTIVES

by FLOCKHART ANDREW D, STEINER ROBERT C, KOHLER JOYLEE E
Year of Publication 10.01.2013

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Patent

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GOAL-BASED ESTIMATED WAIT TIME

by KOHLER JOYLEE, FLOCKHART ANDREW D, STEINER ROBERT C
Year of Publication 20.12.2012

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Patent

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Determining an Estimated Wait Time for a first work item in a contact center, the EWT accounting for a Service Time Goal assigned to the first work item

by JOYLEE E KOHLER, ROBERT C STEINER, ANDREW FLOCKHART
Year of Publication 19.12.2012

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Patent

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Pointers that are relative to their own present locations

by STEINER ROBERT C
Year of Publication 23.09.2003

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Patent

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Pointers that are relative to their own present locations

by Steiner, Robert C
Year of Publication 23.09.2003

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Patent

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Adaptive estimated wait time predictor

by KOHLER JOYLEE, FLOCKHART ANDREW D, JOLICOEUR WILLIAM H, STEINER ROBERT C
Year of Publication 24.06.2014

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Patent

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Method and apparatus for assessing the status of work waiting for service

by Flockhart, Andrew D, Roybal, Larry J, Steiner, Robert C
Year of Publication 10.01.2012

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Patent

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Method and apparatus for assessing the status of work waiting for service

by FLOCKHART ANDREW D, ROYBAL LARRY J, STEINER ROBERT C
Year of Publication 10.01.2012

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Patent

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WORK ASSIGNMENT THROUGH MERGED SELECTION MECHANISMS

by UBA GENE MASARU, KOHLER JOYLEE, FLOCKHART ANDREW D, STEINER ROBERT C
Year of Publication 20.03.2014

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Patent

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Apparatus and method for call center call-back

by FLOCKHART ANDREW D, STEINER ROBERT C, DAVIS SHELDON
Year of Publication 11.10.2011

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Apparatus and method for call center call-back

by Davis, Sheldon, Flockhart, Andrew D, Steiner, Robert C
Year of Publication 11.10.2011

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Nível de atendimento percentual predito

by ANDREW D. FLOCKHART, ROBERT C. STEINER
Year of Publication 18.08.2015

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Patent

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Vistas e medidas para uma central de contato sem fila

by ANDREW D. FLOCKHART, ROBERT C. STEINER
Year of Publication 11.08.2015

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Patent

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Method and apparatus for the simultaneous delivery of multiple contacts to an agent

by Flockhart, Andrew D, Olmsted, Gary Edward, Steiner, Robert C
Year of Publication 24.05.2011

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Patent

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Method and apparatus for the simultaneous delivery of multiple contacts to an agent

by FLOCKHART ANDREW D, OLMSTED GARY EDWARD, STEINER ROBERT C
Year of Publication 24.05.2011

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Patent

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ADAPTIVE ESTIMATED WAIT TIME PREDICTOR

by KOHLER JOYLEE, FLOCKHART ANDREW D, JOLICOEUR WILLIAM H, STEINER ROBERT C
Year of Publication 29.08.2013

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Patent

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Warteschlangenlose Hochleistungskontaktzentrale

by FLOCKHART, ANDREW D, STEINER, ROBERT C
Year of Publication 09.04.2015

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Patent

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Time division calendar segmentation

by VELEZ JOSE, UBA GENE, STEINER ROBERT C
Year of Publication 31.12.2014

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Patent

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CENTRO DE CONTATO SEM FILA DE ALTA PERFORMANCE

by ANDREW D. FLOCKHART, ROBERT C. STEINER
Year of Publication 23.12.2014

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Patent

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