Sustainability‐oriented innovation in retailing
Gil‐Saura, Irene, Ruiz‐Molina, Mª Eugenia, Berenguer‐Contrí, Gloria, Marín‐García, Antonio
Published in Psychology & marketing (01.02.2024)
Published in Psychology & marketing (01.02.2024)
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Journal Article
Influence of commercial format on sustainability in grocery retailing in Spain
Garcia, Antonio Marín, Saura, Irene Gil, Molina, Ma Eugenia Ruiz
Published in UCJC business and society review (01.01.2019)
Published in UCJC business and society review (01.01.2019)
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Journal Article
Es posible aumentar la satisfacción del cliente después de una queja?: La Paradoja de Recuperación del Servicio en el comercio minorista /Is it possible to increase customer satisfaction after a complaint?: The Service Recovery Paradox in retailing
Fayos-Gardó, Teresa, Moliner-Velázquez, Beatriz, Ruiz-Molina, Ma Eugenia
Published in UCJC business and society review (01.04.2015)
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Published in UCJC business and society review (01.04.2015)
Journal Article