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From cafés to clinics: Consumer attitudes toward human-like and machine-like service robot failures
by
Merdin-Uygur, Ezgi
,
Ozturkcan, Selcen
Published in
International journal of hospitality management
(01.10.2025)
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“But You Shouldn’t Blame Me”: A cross-national comparison of the effects of performance failures and trust repairs in human-robot interactions
by
Zhang, Xinyi
,
Kyong Lee, Sun
Published in
ACM transactions on human-robotic interaction
(30.06.2025)
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economics
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engineering
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anthropomorphism
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business administration
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chatbot
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företagsekonomi
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hospitality services
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hospitality, leisure, sport & tourism
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Elsevier SD Freedom Collection
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