A framework for encouraging retail customer feedback
Celuch, Kevin, Robinson, Nadine M, Walsh, Anna M
Published in The Journal of services marketing (13.07.2015)
Published in The Journal of services marketing (13.07.2015)
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Journal Article
Strategic and bonding effects of enhancing the student feedback process
Robinson, Nadine M., Celuch, Kevin G.
Published in Journal of marketing for higher education (01.01.2016)
Published in Journal of marketing for higher education (01.01.2016)
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Journal Article
HOW THE CUSTOMER FEEDBACK PROCESS CONTRIBUTES TO PERCEIVED CUSTOMER ORIENTATION AND AFFECTIVE COMMITMENT IN THE HIGHER EDUCATIONAL SERVICE CONTEXT
Celuch, Kevin, Robinson, Nadine M
Published in Journal of consumer satisfaction, dissatisfaction, and complaining behavior (01.01.2016)
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Published in Journal of consumer satisfaction, dissatisfaction, and complaining behavior (01.01.2016)
Journal Article