Evaluating Arrival Rate Uncertainty in Call Centers
Robbins, T.R., Medeiros, D.J., Dum, P.
Published in Proceedings of the 2006 Winter Simulation Conference (01.12.2006)
Published in Proceedings of the 2006 Winter Simulation Conference (01.12.2006)
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Conference Proceeding
Partial cross training in call centers with uncertain arrivals and global service level agreements
Robbins, T.R., Harrison, T.P., Medeiros, D.J.
Published in 2007 Winter Simulation Conference (01.12.2007)
Published in 2007 Winter Simulation Conference (01.12.2007)
Get full text
Conference Proceeding