Search Results - "Ro, Heejung" :: K.UTB vyhledávací portál

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The Role of Brand Authenticity and Existential Authenticity in Building Brand Loyalty Toward LGBT-Friendly Hotels

by Kang, Juhee, Ro, Heejung
Published in Journal of hospitality & tourism research (Washington, D.C.) (01.11.2024)

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Company Response to Negative Online Reviews: The Effects of Procedural Justice, Interactional Justice, and Social Presence

by Olson, Eric D., Ro, Heejung
Published in Cornell hospitality quarterly (01.08.2020)

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The role of self-service technologies in restoring justice

by Mattila, Anna S., Cho, Wonae, Ro, Heejung (Cheyenne)
Published in Journal of business research (01.04.2011)

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Determinants of Customer Satisfaction and eWOM in the Sharing Economy: Timeshare versus Peer-to-Peer Accommodations

by Redditt, Jennifer, Orlowski, Marissa, Fyall, Alan, Gregory, Amy M., Ro, Heejung
Published in Tourism and hospitality (Basel) (01.03.2022)

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Moderator and mediator effects in hospitality research

by Ro, Heejung
Published in International journal of hospitality management (01.09.2012)

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Sexual orientation identity matters: Lesbian, Gay, and Bi-sexual customers' perceptions of service encounters

by Ro, Heejung
Published in Journal of hospitality marketing & management (02.01.2023)

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The impact of LGBT friendliness on sexual minority customers’ perceptions and intentions to stay

by Ro, Heejung, Khan, Marryam
Published in International journal of hospitality management (01.04.2022)

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Customer attributions for LGBT-friendly branding hotels and skepticism

by Ro, Heejung, Kang, Juhee
Published in International journal of contemporary hospitality management (18.10.2024)

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Gay and lesbian customers’ perceived discrimination and identity management

by Ro, Heejung, Olson, Eric D.
Published in International journal of hospitality management (01.01.2020)

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Corporate Social Responsibility: The Effect Of Green Practices In A Service Recovery

by Albus, Heidi, Ro, Heejung
Published in Journal of hospitality & tourism research (Washington, D.C.) (01.01.2017)

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LGBT Friendliness: Internal Actions and Marketing Communications

by Ro, Heejung, Khan, Marryam
Published in Journal of quality assurance in hospitality & tourism (16.10.2023)

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The impact of online reviews on attitude changes: The differential effects of review attributes and consumer knowledge

by Lee, Seung Hyun, Ro, Heejung
Published in International journal of hospitality management (01.07.2016)

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Customer Dissatisfaction Responses to Restaurant Service Failures: Insights Into Noncomplainers From a Relational Perspective

by Ro, Heejung
Published in Journal of hospitality marketing & management (19.05.2015)

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Complaint, patience, and neglect: responses to a dissatisfying service experience

by Ro, Heejung
Published in Service business (01.06.2014)

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Corrigendum to “Moderator and mediator effects in hospitality research” [Int. J. of Hospit. Manag. 31 (2012) 952–961]

by Ro, Heejung
Published in International journal of hospitality management (01.12.2013)

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Customer opportunistic complaints management: A critical incident approach

by Ro, Heejung, Wong, June
Published in International journal of hospitality management (01.06.2012)

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An Examination of Organizational Commitment and Intention to Stay in the Timeshare Industry: Variations Across Generations in the Workplace

by Redditt, Jennifer, Gregory, Amy M., Ro, Heejung
Published in International Journal of Hospitality & Tourism Administration (03.04.2019)

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Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions

by Jang, Yeajin, Ro, Heejung, Kim, Tae-Hee
Published in International Journal of Hospitality & Tourism Administration (03.07.2015)

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Discrete Negative Emotions and Customer Dissatisfaction Responses in a Casual Restaurant Setting

by Mattila, Anna S., Ro, Heejung
Published in Journal of hospitality & tourism research (Washington, D.C.) (01.02.2008)

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Empowerment in hospitality organizations: Customer orientation and organizational support

by Ro, Heejung, Chen, Po-Ju
Published in International journal of hospitality management (01.06.2011)

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