Customer experience and commitment in retailing: Does customer age matter?
Khan, Imran, Hollebeek, Linda D., Fatma, Mobin, Islam, Jamid Ul, Riivits-Arkonsuo, Iivi
Published in Journal of retailing and consumer services (01.11.2020)
Published in Journal of retailing and consumer services (01.11.2020)
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Journal Article
Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation
Bakhsh, Naghmeh Nik, Hollebeek, Linda D, Riivits-Arkonsuo, Iivi, Clark, Moira K, Časas, Ramūnas
Published in Organizations and markets in emerging economies (01.01.2023)
Published in Organizations and markets in emerging economies (01.01.2023)
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Journal Article
JOINT B2B RECOVERY MANAGEMENT: THE ROLE OF LOCUS OF FAILURE
Bakhsh, Naghmeh Nik, Riivits-Arkonsuo, Iivi
Published in Eurasian journal of business and management (2021)
Published in Eurasian journal of business and management (2021)
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Journal Article
Online Content Creators' and Viewers' Interdependent Journeys
Hollebeek, Linda D., Anselmsson, Johan, Adomaviciute-Sakalauske, Karina, Krumm, Kristo, Jansson, Johan, Wait, Marius, Ooi, Beewah, Riivits-Arkonsuo, Iivi, Lubbe, Isolde
Published in Services marketing quarterly (02.07.2024)
Published in Services marketing quarterly (02.07.2024)
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Journal Article