Waiting for service at the checkout
van Riel, Allard C.R, Semeijn, Janjaap, Ribbink, Dina, Bomert-Peters, Yvette
Published in International journal of service industry management (20.04.2012)
Published in International journal of service industry management (20.04.2012)
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Journal Article
Comfort your online customer: quality, trust and loyalty on the internet
Ribbink, Dina, van Riel, Allard C.R., Liljander, Veronica, Streukens, Sandra
Published in Managing service quality (01.12.2004)
Published in Managing service quality (01.12.2004)
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Journal Article
Policy Decisions and Modal Choice: An Example from the European Union
RIBBINK, DINA, VAN RIEL, ALLARD C. R., SEMEIJN, JANJAAP
Published in Transportation journal (01.01.2005)
Published in Transportation journal (01.01.2005)
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Journal Article
Airline Financial Distress and Customer Satisfaction
Ribbink, Dina, Hofer, Christian, Dresner, Martin
Published in Journal of the Transportation Research Forum (21.11.2011)
Published in Journal of the Transportation Research Forum (21.11.2011)
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Journal Article
Airline Financial Distress and Customer Satisfaction
Ribbink, Dina, Hofer, Christian, Dresner, Martin
Published in Journal of the Transportation Research Forum (01.04.2009)
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Published in Journal of the Transportation Research Forum (01.04.2009)
Journal Article
Airline Financial Distress and Customer Satisfaction
Ribbink, Dina, Hofer, Christian, Dresner, Martin
Published in Journal of the Transportation Research Forum (2009)
Published in Journal of the Transportation Research Forum (2009)
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Journal Article