Service innovativeness and tourism customer outcomes
Hollebeek, Linda, Rather, Raouf Ahmad
Published in International journal of contemporary hospitality management (21.11.2019)
Published in International journal of contemporary hospitality management (21.11.2019)
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Journal Article
Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory
Islam, Jamid Ul, Shahid, Shadma, Rasool, Aaleya, Rahman, Zillur, Khan, Imran, Rather, Raouf Ahmad
Published in International journal of bank marketing (19.08.2020)
Published in International journal of bank marketing (19.08.2020)
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Journal Article
Green supply chain management, environmental costs and supply chain performance in the hotel industry: the mediating role of supply chain agility and resilience
Ghaderi, Zahed, Shakori, Hanieh, Bagheri, Fatemeh, Hall, Colin Michael, Rather, Raouf Ahmad, Moaven, Zahra
Published in Current issues in tourism (02.07.2024)
Published in Current issues in tourism (02.07.2024)
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Journal Article
Stakeholder engagement and business model innovation value
Hollebeek, Linda D., Urbonavicius, Sigitas, Sigurdsson, Valdimar, Clark, Moira K., Parts, Oliver, Rather, Raouf Ahmad
Published in The Service industries journal (25.01.2022)
Published in The Service industries journal (25.01.2022)
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Journal Article
Mobile app vs. desktop browser platforms: the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran, Hollebeek, Linda D., Fatma, Mobin, Islam, Jamid Ul, Rather, Raouf Ahmad, Shahid, Shadma, Sigurdsson, Valdimar
Published in Journal of marketing management (12.02.2023)
Published in Journal of marketing management (12.02.2023)
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Journal Article
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal, Rehman, Mohsin Abdur, Samad, Sarminah, Rather, Raouf Ahmad
Published in Journal of financial services marketing (01.06.2020)
Published in Journal of financial services marketing (01.06.2020)
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Journal Article
Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagement
Rather, Raouf Ahmad, Hollebeek, Linda D., VO‐THANH, Tan, Ramkissoon, Haywantee, Leppiman, Anu, Smith, Dale
Published in Journal of consumer behaviour (01.09.2022)
Published in Journal of consumer behaviour (01.09.2022)
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Journal Article
Exploring tourism-generated social media communication, brand equity, satisfaction, and loyalty: A PLS-SEM-based multi-sequential approach
Abbasi, Amir Zaib, Rather, Raouf Ahmad, Hooi Ting, Ding, Nisar, Saima, Hussain, Khalil, Khwaja, Muddasar Ghani, Shamim, Amjad
Published in Journal of vacation marketing (01.01.2024)
Published in Journal of vacation marketing (01.01.2024)
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Journal Article
Transforming destination-based customer engagement to revisit intention through co-creation: findings from SEM and fsQCA
Satar, Mir Shahid, Rather, Raouf Ahmad, Cheema, Sadia, Parrey, Shakir Hussain, Ghaderi, Zahed, Cain, Lisa
Published in Tourism review (Association internationale d'experts scientifiques du tourisme) (26.03.2024)
Published in Tourism review (Association internationale d'experts scientifiques du tourisme) (26.03.2024)
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Journal Article
Tourism promotion through vlog advertising and customer engagement behaviours of generation Z
Zaib Abbasi, Amir, Hussain, Khalil, Kaleem, Tooba, Rasoolimanesh, S. Mostafa, Rasul, Tareq, Ting, Ding Hooi, Rather, Raouf Ahmad
Published in Current issues in tourism (17.11.2023)
Published in Current issues in tourism (17.11.2023)
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Journal Article