Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories
Cavalcante, Victor F., Pinhanez, Claudio S., Paula, Rogério A. de, Andrade, Carolina S., de Souza, Cleidson R. B., Appel, Ana P.
Published in Journal of service research : JSR (01.08.2013)
Published in Journal of service research : JSR (01.08.2013)
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Journal Article
The KidsRoom: A Perceptually-Based Interactive and Immersive Story Environment
Bobick, Aaron F., Intille, Stephen S., Davis, James W., Baird, Freedom, Pinhanez, Claudio S., Campbell, Lee W., Ivanov, Yuri A., Schütte, Arjan, Wilson, Andrew
Published in Presence : teleoperators and virtual environment (01.08.1999)
Published in Presence : teleoperators and virtual environment (01.08.1999)
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Journal Article
EDUCAÇÃO E PESQUISA EM CIÊNCIA DE SERVIÇOS NO BRASIL: NECESSIDADE E OPORTUNIDADE
Pinhanez, Claudio S.
Published in Competência (Porto Alegre (Rio Grande do Sul, Brazil)) (30.07.2014)
Published in Competência (Porto Alegre (Rio Grande do Sul, Brazil)) (30.07.2014)
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Journal Article
Towards a New Science of Disinformation
Pinhanez, Claudio S, Flores, German H, Vasconcelos, Marisa A, Qiao, Mu, Linck, Nick, de Paula, Rogério, Ong, Yuya J
Year of Publication 17.03.2022
Year of Publication 17.03.2022
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Journal Article
Scheduling with preemption for Incident Management: When interrupting tasks is not such a bad idea
Assuncao, M. D., Cavalcante, V. F., de Gatti, Maira A. C., Netto, M. A. S., Pinhanez, C. S., de Souza, C. R. B.
Published in Proceedings of the 2012 Winter Simulation Conference (WSC) (01.12.2012)
Published in Proceedings of the 2012 Winter Simulation Conference (WSC) (01.12.2012)
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Conference Proceeding
“It/I”: A Theater Play Featuring an Autonomous Computer Character
Pinhanez, Claudio S., Bobick, Aaron F.
Published in Presence : teleoperators and virtual environment (01.10.2002)
Published in Presence : teleoperators and virtual environment (01.10.2002)
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Journal Article
Different but Equal: Comparing User Collaboration with Digital Personal Assistants vs. Teams of Expert Agents
Pinhanez, Claudio S, Candello, Heloisa, Pichiliani, Mauro C, Vasconcelos, Marisa, Guerra, Melina, de Bayser, Maíra G, Cavalin, Paulo
Year of Publication 24.08.2018
Year of Publication 24.08.2018
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Journal Article
Towards a New Science of Disinformation
Pinhanez, Claudio S, Flores, German H, Vasconcelos, Marisa A, Qiao, Mu, Linck, Nick, Rogério de Paula, Ong, Yuya J
Published in arXiv.org (17.03.2022)
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Published in arXiv.org (17.03.2022)
Paper
IDENTIFICATION OF LIFE EVENTS WITHIN SOCIAL MEDIA CONVERSATIONS
Pinhanez, Claudio S, de Paula, Rogerio A, Moyano, Luis G, Braz, Alan, Cavalin, Paulo R
Year of Publication 15.08.2019
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Year of Publication 15.08.2019
Patent
Identification of life events within social media conversations
Pinhanez, Claudio S, de Paula, Rogerio A, Moyano, Luis G, Braz, Alan, Cavalin, Paulo R
Year of Publication 11.06.2019
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Year of Publication 11.06.2019
Patent
Segmenting social media users by means of life event detection and entity matching
Pinhanez, Claudio S, Cavalin, Paulo R, Gatti De Bayser, Maira, Forny De Melo, Joao P
Year of Publication 23.10.2018
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Year of Publication 23.10.2018
Patent