Investigating perceived justice in South African health care
De Meyer, C.F, Svensson, G, Petzer, D.J, Svari, S
Published in Journal of Contemporary Management (01.01.2013)
Published in Journal of Contemporary Management (01.01.2013)
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Journal Article
Generation Y's complaint behaviour and desired service recovery in the South African cellphone industry
Vercueil, Z, Petzer, D.J, De Meyer, C.F
Published in Journal of Contemporary Management (01.01.2011)
Published in Journal of Contemporary Management (01.01.2011)
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Journal Article
Relational benefits and customer satisfaction - a South African short-term insurance industry perspective
Mackay, N., Mostert, P.G., Petzer, D.J.
Published in Journal of Contemporary Management (01.01.2014)
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Published in Journal of Contemporary Management (01.01.2014)
Journal Article
Comprehension of marketing research textbooks among South African students : an investigation
Wayland, J.P., Petzer, D.J., Berndt, A.
Published in South African journal of higher education (01.01.2014)
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Published in South African journal of higher education (01.01.2014)
Journal Article