Upframing Service Design and Innovation for Research Impact
Patrício, Lia, Gustafsson, Anders, Fisk, Raymond
Published in Journal of service research : JSR (01.02.2018)
Published in Journal of service research : JSR (01.02.2018)
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Journal Article
Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems
Patrício, Lia, Sangiorgi, Daniela, Mahr, Dominik, Čaić, Martina, Kalantari, Saleh, Sundar, Sue
Published in International journal of service industry management (12.11.2020)
Published in International journal of service industry management (12.11.2020)
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Journal Article
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
Beirão, Gabriela, Patrício, Lia, Fisk, Raymond P.
Published in Journal of service management (01.01.2017)
Published in Journal of service management (01.01.2017)
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Journal Article
SDG commentary: services that enable well-being of the human species
Hammedi, Wafa, Parkinson, Joy, Patrício, Lia
Published in The Journal of services marketing (18.01.2024)
Published in The Journal of services marketing (18.01.2024)
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Journal Article
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
Costa, Nina, Patrício, Lia, Morelli, Nicola, Magee, Christopher L.
Published in Design studies (01.03.2018)
Published in Design studies (01.03.2018)
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Journal Article
Service system transformation through service design: Linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa, Patrício, Lia, Zhang, Jie, Karpen, Ingo Oswald, Sangiorgi, Daniela, Anderson, Laurel, Bogicevic, Vanja
Published in Journal of business research (01.11.2021)
Published in Journal of business research (01.11.2021)
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Journal Article
Advancing service design research with design science research
Teixeira, Jorge Grenha, Patrício, Lia, Tuunanen, Tuure
Published in International journal of service industry management (29.11.2019)
Published in International journal of service industry management (29.11.2019)
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Journal Article
Understanding value co-creation in complex services with many actors
Pinho, Nelson, Beirão, Gabriela, Patrício, Lia, P. Fisk, Raymond
Published in International journal of service industry management (12.08.2014)
Published in International journal of service industry management (12.08.2014)
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Journal Article
The role of meaning in service innovation: a conceptual exploration
Kustrak Korper, Ana, Holmlid, Stefan, Patrício, Lia
Published in Journal of service theory and practice (09.03.2022)
Published in Journal of service theory and practice (09.03.2022)
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Journal Article
Understanding service ecosystem dynamics: a typology
As’ad, Nabila, Patrício, Lia, Koskela-Huotari, Kaisa, Edvardsson, Bo
Published in Journal of service management (09.05.2024)
Published in Journal of service management (09.05.2024)
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Journal Article
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Fisk, Raymond P, Alkire (née Nasr), Linda, Anderson, Laurel, Bowen, David E, Gruber, Thorsten, Ostrom, Amy L, Patrício, Lia
Published in International journal of service industry management (19.10.2020)
Published in International journal of service industry management (19.10.2020)
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Journal Article
Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record
Grenha Teixeira, Jorge, Pinho, Nelson Figueiredo de, Patrício, Lia
Published in International journal of medical informatics (Shannon, Ireland) (01.12.2019)
Published in International journal of medical informatics (Shannon, Ireland) (01.12.2019)
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Journal Article
Understanding the customer experience with smart services
Gonçalves, Luisa, Patrício, Lia, Grenha Teixeira, Jorge, Wünderlich, Nancy V
Published in International journal of service industry management (01.10.2020)
Published in International journal of service industry management (01.10.2020)
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Journal Article