Service Research Priorities in a Rapidly Changing Context
Ostrom, Amy L., Parasuraman, A., Bowen, David E., Patrício, Lia, Voss, Christopher A.
Published in Journal of service research : JSR (01.05.2015)
Published in Journal of service research : JSR (01.05.2015)
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Journal Article
Exploring Service Science: 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings
Satzger, Gerhard, Patrício, Lia, Zaki, Mohamed, Kühl, Niklas, Hottum, Peter
Year of Publication 2018
Year of Publication 2018
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eBook
Conference Proceeding
Towards a holistic approach to the travel experience: A qualitative study of bus transportation
Carreira, Rui, Patrício, Lia, Natal Jorge, Renato, Magee, Chris, Van Eikema Hommes, Qi
Published in Transport policy (01.01.2013)
Published in Transport policy (01.01.2013)
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Journal Article
Upframing Service Design and Innovation for Research Impact
Patrício, Lia, Gustafsson, Anders, Fisk, Raymond
Published in Journal of service research : JSR (01.02.2018)
Published in Journal of service research : JSR (01.02.2018)
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Journal Article
Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems
Patrício, Lia, Sangiorgi, Daniela, Mahr, Dominik, Čaić, Martina, Kalantari, Saleh, Sundar, Sue
Published in International journal of service industry management (12.11.2020)
Published in International journal of service industry management (12.11.2020)
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Journal Article
Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
Beirão, Gabriela, Patrício, Lia, Fisk, Raymond P.
Published in Journal of service management (01.01.2017)
Published in Journal of service management (01.01.2017)
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Journal Article
SDG commentary: services that enable well-being of the human species
Hammedi, Wafa, Parkinson, Joy, Patrício, Lia
Published in The Journal of services marketing (18.01.2024)
Published in The Journal of services marketing (18.01.2024)
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Journal Article
Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches
Costa, Nina, Patrício, Lia, Morelli, Nicola, Magee, Christopher L.
Published in Design studies (01.03.2018)
Published in Design studies (01.03.2018)
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Journal Article
Service system transformation through service design: Linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa, Patrício, Lia, Zhang, Jie, Karpen, Ingo Oswald, Sangiorgi, Daniela, Anderson, Laurel, Bogicevic, Vanja
Published in Journal of business research (01.11.2021)
Published in Journal of business research (01.11.2021)
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Journal Article
Advancing service design research with design science research
Teixeira, Jorge Grenha, Patrício, Lia, Tuunanen, Tuure
Published in International journal of service industry management (29.11.2019)
Published in International journal of service industry management (29.11.2019)
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Journal Article
Understanding value co-creation in complex services with many actors
Pinho, Nelson, Beirão, Gabriela, Patrício, Lia, P. Fisk, Raymond
Published in International journal of service industry management (12.08.2014)
Published in International journal of service industry management (12.08.2014)
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Journal Article
The role of meaning in service innovation: a conceptual exploration
Kustrak Korper, Ana, Holmlid, Stefan, Patrício, Lia
Published in Journal of service theory and practice (09.03.2022)
Published in Journal of service theory and practice (09.03.2022)
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Journal Article