Creating Effective Online Customer Experiences
Bleier, Alexander, Harmeling, Colleen M., Palmatier, Robert W.
Published in Journal of marketing (01.03.2019)
Published in Journal of marketing (01.03.2019)
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Journal Article
Evolution of Consumption: A Psychological Ownership Framework
Morewedge, Carey K., Monga, Ashwani, Palmatier, Robert W., Shu, Suzanne B., Small, Deborah A.
Published in Journal of marketing (01.01.2021)
Published in Journal of marketing (01.01.2021)
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Journal Article
The Role of Culture in International Relationship Marketing
Samaha, Stephen A., Beck, Joshua T., Palmatier, Robert W.
Published in Journal of marketing (01.09.2014)
Published in Journal of marketing (01.09.2014)
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Journal Article
Dynamic Relationship Marketing
Zhang, Jonathan Z., Watson, George F., Palmatier, Robert W., Dant, Rajiv P.
Published in Journal of marketing (01.09.2016)
Published in Journal of marketing (01.09.2016)
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Journal Article
Poisoning Relationships: Perceived Unfairness in Channels of Distribution
Samaha, Stephen A., Palmatier, Robert W., Dant, Rajiv P.
Published in Journal of marketing (01.05.2011)
Published in Journal of marketing (01.05.2011)
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Journal Article
Relationship Velocity: Toward A Theory of Relationship Dynamics
Palmatier, Robert W., Houston, Mark B., Dant, Rajiv P., Grewal, Dhruv
Published in Journal of marketing (01.01.2013)
Published in Journal of marketing (01.01.2013)
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Journal Article
Building, measuring, and profiting from customer loyalty
Watson, George F., Beck, Joshua T., Henderson, Conor M., Palmatier, Robert W.
Published in Journal of the Academy of Marketing Science (01.11.2015)
Published in Journal of the Academy of Marketing Science (01.11.2015)
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Journal Article
The Effect of Online Shopping Platform Strategies on Search, Display, and Membership Revenues
Lee, Ju-Yeon, Fang, Eric, Kim, Jisu J., Li, Xiaoling, Palmatier, Robert W.
Published in Journal of retailing (01.09.2018)
Published in Journal of retailing (01.09.2018)
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Journal Article
The Evolution of Marketing Channels: Trends and Research Directions
Watson, George F., Worm, Stefan, Palmatier, Robert W., Ganesan, Shankar
Published in Journal of retailing (01.12.2015)
Published in Journal of retailing (01.12.2015)
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Journal Article
Review of the theoretical underpinnings of loyalty programs
Henderson, Conor M., Beck, Joshua T., Palmatier, Robert W.
Published in Journal of consumer psychology (01.07.2011)
Published in Journal of consumer psychology (01.07.2011)
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Journal Article
Effect of Service Transition Strategies on Firm Value
Fang, Eric (Er), Palmatier, Robert W, Steenkamp, Jan-Benedict E.M
Published in Journal of marketing (01.09.2008)
Published in Journal of marketing (01.09.2008)
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Journal Article
Customer Loyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty
Palmatier, Robert W., Scheer, Lisa K., Steenkamp, Jan-Benedict E. M.
Published in Journal of marketing research (01.05.2007)
Published in Journal of marketing research (01.05.2007)
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Journal Article
Review articles: purpose, process, and structure
Palmatier, Robert W., Houston, Mark B., Hulland, John
Published in Journal of the Academy of Marketing Science (2018)
Published in Journal of the Academy of Marketing Science (2018)
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Journal Article
Data Privacy: Effects on Customer and Firm Performance
Martin, Kelly D., Borah, Abhishek, Palmatier, Robert W.
Published in Journal of marketing (01.01.2017)
Published in Journal of marketing (01.01.2017)
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Journal Article
An Emerging Theory of Avatar Marketing
Miao, Fred, Kozlenkova, Irina V., Wang, Haizhong, Xie, Tao, Palmatier, Robert W.
Published in Journal of marketing (01.01.2022)
Published in Journal of marketing (01.01.2022)
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Journal Article
Understanding loyalty program effectiveness: managing target and bystander effects
Steinhoff, Lena, Palmatier, Robert W.
Published in Journal of the Academy of Marketing Science (01.01.2016)
Published in Journal of the Academy of Marketing Science (01.01.2016)
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Journal Article